Customer Service Representative (Centennial Warehousing)

Job Description

Job Description

Job Title: Customer Service Representative
Location: Clive, IA
Shift: 7:30A – 4:00P
Pay: Starting at $21/hour (based on experience)

About Centennial Warehousing:

Centennial Warehousing, a subsidiary of Brown NationaLease, provides top-tier logistics, storage, and distribution solutions. We pride ourselves on keeping supply chains moving efficiently and ensuring our clients' inventory is managed with precision and care from the moment it hits our docks to the moment it ships out.

About The Job:

We are looking for a dedicated Customer Service Representative to be the primary hub of communication at our Clive, IA warehouse. You won't just be reading off a script—you will be the essential link between our local and national clients, our warehouse floor operations, and our transportation partners. If you thrive in an active environment where you can solve problems, manage moving parts, and build real relationships with customers, this is the seat for you.

Work With Us (Core Responsibilities):

• Client Communication: Serve as the first point of contact for customer inquiries via phone, email, and in-person, ensuring quick and accurate responses.
• Order Processing: Handle incoming orders, schedule and coordinate shipments, and track freight to ensure timely delivery and customer satisfaction.
• Warehouse Coordination: Work directly with the warehouse staff to assist with inventory management, order fulfillment verification, and troubleshooting any shipping or receiving discrepancies.
• Administrative Support: Maintain accurate records of transactions, customer interactions, and inventory data within our management systems.

What We Offer:

• Weekly Pay: Get paid every single week (direct deposit).
• Compensation: Competitive pay based on experience, with regular performance reviews.
• Benefits: Comprehensive Health, Dental, Vision, and Life Insurance.
• Retirement: 401(k) Plan with Company Match.
• Time Off: Paid Time Off (PTO) and Paid Holidays.
• Environment: A dynamic, fast-paced logistics environment backed by the stability of a 80+ year-old parent company.

What You Bring:

• Previous experience in customer service, data entry, or administrative support (experience in warehousing, logistics, or dispatch is a huge plus, but not required).
• Strong computer skills with the ability to learn inventory and order processing software quickly.
• Excellent written and verbal communication skills.
• A high degree of organization and attention to detail—when dealing with inventory and shipping logistics, accuracy is everything.
• Ability to adapt and troubleshoot on the fly in a fast-paced warehouse environment.