Experienced Full Time Client Service Representative

Job Description

Job Description

Description

Bring Your Customer Service Experience to a Growing Team

Looking for a veterinary receptionist/customer service position where your experience is valued, your customer service skills make a difference, and you have flexibility in your schedule?
Good Water Animal Hospital in Georgetown, TX is looking for an experienced Veterinary Receptionist / Client Service Representative to join our growing team.

This is an opportunity to use your veterinary knowledge in a collaborative, positive environment while helping create an exceptional experience for every client and patient who walks through our doors.

What you can expect:

• $15–$20/hour , based on experience
• A collaborative, team-oriented environment
• Training and career development opportunities
• Benefits including PTO, insurance, 401(k) match, and employee discounts

If you have veterinary reception/customer service experience and know how to keep a busy front desk organized, efficient, and welcoming, we'd love to meet you.

Good Water Animal Hospital is a full-service veterinary hospital in Georgetown, TX dedicated to providing high-quality, compassionate care to pets and exceptional service to their owners. We pride ourselves on a collaborative, positive team culture where every role contributes to the overall client and patient experience.

As we continue to grow, we're excited to add an experienced Veterinary Receptionist (Client Service Representative) to our team.

Position Overview:

As the first point of contact for our clients, the Veterinary Customer Service Representative plays a critical role in creating a welcoming and supportive experience for both pets and their owners. This position is ideal for someone who is organized, personable, dependable, and comfortable multitasking in a busy veterinary environment.

Some of the responsibilities you'll own:

• Provide friendly, high-quality customer service to clients and patients
• Process invoices and payments accurately
• Answer phones, schedule appointments, and obtain necessary medical histories
• Determine patient immunization and testing status
• Communicate with veterinarians and veterinary technicians regarding patient arrivals and recommended treatments
• Fill prescriptions, food requests, and over-the-counter products as directed by a veterinarian
• Accurately enter and maintain client and patient information in veterinary practice software
• Work collaboratively with the veterinary team to keep patient flow moving efficiently
• Take on additional responsibilities as hospital policies, procedures, and needs evolve

What we're looking for:

• Veterinary reception or veterinary client service experience preferred
• AVImark experience strongly preferred
• High school diploma or equivalent
• Strong customer service and communication skills
• Team-oriented approach and strong work ethic
• Ability to multitask and remain organized in a busy or stressful environment
• Weekend availability as needed
• Ability to lift 30–50 pounds

Why Join Good Water Animal Hospital?

If you're looking for a veterinary customer service opportunity in Georgetown, TX where your experience, skill, and ability to work as part of a team are valued, this could be a great next step.

We offer:

• $15–$20/hour , based on experience
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discounts
• Flexible scheduling
• 401(k) with company match
• Training and career development opportunities
• A collaborative, team-oriented work environment

Ready to put your veterinary customer service experience to work?

Join Good Water Animal Hospital and become part of a team that believes exceptional patient care starts with exceptional client service.

Apply today to start a conversation about joining our team.