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Senior Manager — AI Contact Center Architect

EY

EY is seeking a Senior Manager – Contact Center Solution Architect and GTM Leader to join the Microsoft AI Business Solutions Team. The role focuses on leading architecture for Dynamics 365 Contact Center and Customer Service, shaping standards, and guiding delivery across client engagements. You will mentor teams, apply AI capabilities, and ensure scalable enterprise solutions with Dataverse, Azure, and Copilot Studio, while addressing security and governance in complex environments. #J-18808-Ljbffr EY

Vacancy posted 2 days ago
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