Property Manager

Job Title

We're a growing real estate company on the cutting edge. What sets us apart is our dynamic culture: we focus on having the right people in the right seats. By prioritizing work/life wellness, our team members are fully-focused and happy while at work. We develop more than properties, we develop people.

Manage all facets of sales, revenue collection, expense control, and asset quality; exhibit positive attitude, leadership, and motivational skills to empower on-site teams; administer all aspects of hiring and termination procedures; display the highest standard in customer service and resident retention and comply with fair housing laws; possess a keen understanding of the community's sub-market; preserve the integrity of the asset by conducting daily property inspections and enhance the value of the asset by taking advantage of rent growth opportunities.

Essential Duties and Responsibilities:

Meet or exceed budgeted NOI

• Ensure that any delinquent resident is served with the proper legal notice and the eviction process is initiated.
• Daily coordination with the Maintenance Supervisor regarding exterior property issues (including landscaping), outstanding unit service requests, unit move-out costs, move-in turn schedules, market-ready inventory, maintenance staffing, supplies needed, etc.
• Partnering with Director of Revenue to review unit availability and assess any necessary price adjustments including premiums on vacant units and on-notice units.
• Examine budget expectations and performances including in all aspects on a monthly and year-to-date basis.
• Approve completed prospective resident files verified by Leasing Staff. Monitor the communication and relationship of the leasing team and the new resident. Ensure Move-in Process is being followed.
• Acquire a broad knowledge base of the properties sub-market by keeping in tune with competitive communities and surrounding employment base. Maintain monthly market surveys.

Lead, Manage and Hold Your Team Accountable (LMA)

• Maintain onsite staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Initiate personnel actions such as hiring, promotions, transfers, discharges, disciplinary measures.
• Organize and host weekly L10 meetings with site team
• Conduct daily AM check-ins
• Drive performance within the leasing team to obtain monthly occupancy goals; includes coaching and accountability for new leases and resident retention.
• Coordinate, plan, and approve monthly resident activities, community newsletters, and all written communication sent to residents and prospective residents. Monitor guest suite apartments for availability, nightly rates, cleanliness, and stock items.

Competencies:

We Show Up

We do what we say we're going to do - on time and with purpose

We Own It

We take responsibility and do the job right the first time

Attitude Matters

How we show up matters

Better Every Day

We aspire to be better tomorrow than we are today

We Are Team Players

We succeed together

We Are Fun

We enjoy the work and the people we work with

Benefits:

• Medical, dental, and vision insurance
• Disability and life insurance
• 4 weeks paid time off
• 11 paid holidays and volunteer time off
• 401(k) plus match
• Employee wellness program

Requirements

Minimum Qualifications:

• Experience in property management, multifamily housing, hospitality, customer service, business operations, or a related field preferred.
• Strong organizational, problem-solving, and time management skills.
• Ability to analyze financial information and make informed business decisions.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to service excellence.
• Proficiency with Microsoft Office

Preferred Qualifications:

• Appfolio experience