Senior IT Support Specialist

Job Description

Job Description

Overview:

Founded in 1946 in the city of Greensburg, PA, Scott Electric Company is one of the largest independent electrical distributors in the United States and has grown into a thriving business with storefront locations throughout Pennsylvania, Maryland, Ohio, and West Virginia.  Opportunities exist for career-oriented individuals who are interested in successfully serving a customer base of electrical, mechanical, general contractors, industry, government agencies, municipalities, and retail hardware and building supply markets.

At Scott Electric Company, we’re committed to creating an inclusive workplace. We welcome all qualified applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We value the diverse perspectives and talents each person brings and believe that our differences make us stronger.

All employees are subject to and must execute an Employment Agreement that includes a restrictive covenant (Non-Compete, Non-Disclosure). 

Scott Electric Company has a current opening for a Senior Information Technology Support Specialist at our Greensburg, PA, Monday - Friday, 8am-5pm + OT, as needed.

Sr. Information Technology Support Specialist

This role provides hands-on technical support to end users across the organization, ensuring reliable operation of hardware, software, and IT systems. The ideal candidate is a strong problem solver, effective communicator, and collaborative team player with a passion for delivering excellent user experiences.

Responsibilities:

• Provide Tier 2/3 onsite and remote technical support for employee workstations, applications, network services, software, printers, Wi-Fi, etc
• Provide employee training on new technologies and enterprise services
• Administer and support Windows Server, Active Directory, Azure AD, Group Policy, DNS/DHCP, and Microsoft 365
• Implement and validate technical security controls such as MFA, EDR, logging, patching, backup validation, and firewall configurations
• Integrate and troubleshoot APIs and web services for seamless application performance
• Perform system upgrades, patching, imaging, software deployments, and hardware repairs
• Provide support and technical services for various core network devices & services, WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, and physical cabling
• Deliver desktop support across Windows and macOS, with exposure to iOS and Android
• Document work using ITSM/RMM tools (e.g., LogMeIn, NinjaOne, Kaseya)
• Maintain documentation and knowledge base articles for employee use as well as internal IT processes
• Interface with IT vendors to facilitate repair and installation
• Participate in planning and rolling out of new enterprise-wide company software and services
• Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.)
• Mentor junior IT Support Specialists and provide technical guidance
• Make recommendations for improving existing systems and processes
• Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry
• Work independently and with other IT team members or managers to collaborate on successful deployment of enterprise-wide initiatives
• Ability to manage multiple priorities in a fast-paced environment
• Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude

Required :

• Associate’s degree in a computer-related field 
• Minimum four (4) years of experience in IT support, technical support, or systems administration
• Strong knowledge of Windows OS, Windows Server, Active Directory, Azure AD, Microsoft 365 administration and support, and networking fundamentals
• Intermediate knowledge of TCP/IP networking concepts and Windows networking and security
• Strong analytical and problem-solving abilities
• Experience repairing and supporting desktop and laptop hardware
• Hands-on experience with API and web services troubleshooting
• Strong communication skills and experience working in a multi-site environment
• Valid driver’s license and ability to travel regionally
• This job operates in an office setting and is largely sedentary, requiring the routine use of a computer and other standard office equipment. The ability to open file cabinets, lift files, bend, and stand on a stool may also be required
• Occasional overtime work as needed

Preferred:

• Exposure to LLM, tooling, or prompt engineering through work, coursework, or personal projects
• Bachelor’s degree in a computer related field

Must submit to a background check and drug testing

Scott Electric offers a comprehensive benefits package, including:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Referral program
• Employee assistance program
• Employee discount
• Flexible spending account
• Tuition reimbursement
• Paid holidays
• Employee Stock Ownership Plan (ESOP)

Job Type: Full-time

Schedule:

• 8-hour shift
• Monday to Friday

Work Location: In person