Senior Account Executive

Job Description This is a hunter role! Looking for someone to grow a long list of existing accounts into more business. $110,000 base plus $110,000 target variable, $220,000 OTE, uncapped The business A fast-growing, founder and employee-owned services business supporting environments where compliance testing and certification are mandatory: pharmaceutical manufacturing, healthcare, aerospace, semiconductor, data center, research, and advanced manufacturing. The market is fragmented, with limited scaled competition and inconsistent service quality from incumbents. Customers buy on responsiveness, documentation quality, scheduling reliability, and trusted compliance support. Every employee holds equity in the business. The role This is not a passive renewal seat. You own an existing book of customers and grow it. Most customers know the business for one service and do not realize the same provider can cover their other mandatory compliance needs, including cleanroom certification, biological safety cabinet certification, fume hood testing, viable sampling, compressed air testing, laboratory equipment calibration, and TAB-related services. Your job is to understand each customer’s environment, protect recurring revenue, find the whitespace, and make it easy for customers to consolidate critical compliance work with one provider. No industry experience is required. Training on the services and the market is provided. What matters is that you can build relationships, prioritize a book of business, spot real expansion opportunities, and follow through. What you will own 1. Retention and account ownership Manage a portfolio of existing customers and own retention, expansion, and relationship health Segment and prioritize accounts by revenue potential, service fit, urgency, location, and relationship strength Build account plans for high-potential customers and execute against clear next steps 2. Expansion across service lines Identify single-service customers who need broader compliance coverage Surface needs through proactive outreach, business reviews, service history, technician feedback, and internal account intelligence Position the wider capability in terms relevant to that customer, rather than generic pitching 3. Customer relationships Build trust with Facilities, Quality, Compliance, Pharmacy, Operations, and Engineering leaders Stay present with customers between needs, not only when something is due Handle issues with professionalism, urgency, and ownership 4. Internal coordination and process Partner with operations, technicians, scheduling, and service leaders to move customer needs forward Translate customer issues and opportunities into clear internal action items Keep HubSpot clean: notes, next steps, account history, renewal timing, and opportunity tracking Track progress against revenue, expansion, and retention goals What we are looking for 3 to 7 years in B2B account management, customer success, sales, or expansion-focused roles A track record of growing existing customer relationships, not simply holding them Strong commercial judgment and the ability to prioritize a book of business Comfort managing technical or compliance-related services without being the technical expert Ability to operate in a lean environment with incomplete data and limited sales enablement Strong follow-through, organization, and CRM discipline; HubSpot experience preferred Credibility with operational, technical, quality, compliance, and facilities stakeholders Someone who creates momentum inside existing accounts rather than waiting for orders Why this role is worth a conversation A real existing customer base to grow, not a cold patch of random accounts Mandatory compliance services, not discretionary spend Significant cross-sell headroom across customers who know only one part of the offering High-growth business with expanding service lines Lean environment where ownership, urgency, and execution are visible Uncapped commission with meaningful upside for account expansion Package and benefits $110,000 base plus $110,000 target variable, $220,000 OTE, uncapped Equity ownership in the business; every employee has a stake 401(k) match 100% paid medical, dental, and vision insurance Life insurance Generous paid time off Parental leave Professional growth opportunities