Clerical/Admin - Medical Receptionist

Unit Receptionist/Secretary

Location: Cortlandt Manor, NY

Job Type: 3+ Months possible extension

Schedule: MondayFriday, 6:00 AM 2:00 PM (5x8)

Pay Rate: $27.00 per hour

Position Summary: Under the direction of the Clinical Nurse Manager and/or Charge Nurse, the Unit Receptionist/Secretary serves as a key member of the patient care team by performing clerical, communication, and chart management duties. This role supports efficient unit operations while ensuring excellent customer service for patients, visitors, and staff.

Required Qualifications:

• Education: High School Diploma or GED required
• Professional Experience: Minimum 1 year of clerical or administrative experience
• Front desk reception experience preferred
• Experience answering phones, greeting patients, scanning documents, and performing basic computer tasks
• Medical terminology coursework or healthcare background preferred

Skills:

• Strong computer proficiency
• Excellent communication and interpersonal skills
• Organizational, prioritization, and problem-solving abilities
• Ability to work effectively under pressure and exercise sound judgment

Key Responsibilities:

• Manage unit clerical functions, chart maintenance, and communication activities.
• Monitor patient and staff activity levels within the assigned unit.
• Coordinate transportation, specimen, and equipment requests.
• Answer nurse call intercoms and route patient requests appropriately.
• Maintain patient identification systems and fall-risk indicators.
• Update unit manuals, bulletin boards, and department information.
• Order and maintain clerical supplies and patient chart materials.
• Maintain a clean, organized nursing station and work area.
• Review, organize, and prepare patient charts for transfers, discharges, coding, and billing.
• Obtain and return medical records as required.
• Support order entry, admissions, transfers, discharges, and results reporting through hospital computer systems.
• Troubleshoot basic computer issues and coordinate with the Help Desk when necessary.
• Maintain patient confidentiality and HIPAA compliance.
• Greet visitors and patients, provide directions, and facilitate communication.
• Answer, screen, and direct telephone calls while accurately relaying messages.
• Promote effective communication between departments and healthcare teams.
• Participate in staff meetings and continuing education opportunities.
• Deliver exceptional customer service to patients, families, physicians, and staff.
• Perform additional duties as assigned by department leadership.

Additional Expectations:

• Utilize time efficiently and continuously seek process improvements.
• Adapt positively to changing situations and workloads.
• Maintain professional working relationships with all stakeholders.
• Demonstrate accountability, reliability, and teamwork.
• Follow all hospital policies regarding patient safety, security, and confidentiality.

Client Details:

City: Cortlandt Manor

State: NY

Benefits:

Pride-Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Fair Chance Employment Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Equal Employment Opportunity: Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.