Non-Clinical - Admin Assistant

Unit Receptionist/Secretary

Job Title: Unit Receptionist/Secretary

Profession: Non-Clinical - Administrative Specialty: Secretary

Duration: 13 Weeks Shift: Day Hours per Shift: 8 Experience: 1+ years of clerical work, front desk reception, and basic computer skills. License: N/A Certifications: Medical Terminology Course or medical background preferred.

Must-Have:

• Strong communication skills
• Organizational and prioritization skills
• Ability to work under stress and accept responsibility

Description:

Under the direction of the Clinical Nurse Manager and/or the Charge Nurse, act as a patient care team member with responsibility for clerical duties. Key focus for this position is on chart management and unit communications. Knowledgeable about patient and staff activity levels on the assigned unit. Facilitates all transportation, specimen, and equipment requests to provide timely response for staff and patient needs. Answers the Nurse Call intercom and relays patient requests to the appropriate person. Maintains patient identification responsibilities per unit requirements. Updates manuals and bulletin boards on a routine basis. Orders all unit clerical and chart supplies and maintains appropriate par levels. Maintains a clean, neat, and orderly work area. Proactively obtains missing elements of the medical record to facilitate record completion. Reviews charts prior to discharge or transfer for completeness. Thins patient charts as required and maintains files. Obtains old charts from the Health Information Management Department when requested. Returns all old medical records to the Health Information Management Department within specified timeframes. Reviews all charts for completion continually and prepares the chart in universal chart order to facilitate coding and billing. Works directly with the Charge Nurse reviewing all CPOE orders when necessary. Efficiently utilizes the computer system for order entry and results reporting. Demonstrates ability to troubleshoot the computer and interact effectively with technical support. Maintains patient confidentiality by proactively closing open screens on all unit computers. Greets and directs visitors. Receives and directs patients, providing appropriate information. Answers telephone calls, records, and relays messages. Oversees and facilitates intra and interdepartmental communications. Maintains and develops professional knowledge, including attendance at educational programs. Utilizes time effectively. Continuously strives to improve processes. Maintains positive interpersonal relationships. Develops and maintains good working relationships with other personnel, utilizing a customer service philosophy. Adapts to new or unusual situations without affecting performance. Receives and executes delegated tasks and encourages others towards common objectives. Attends staff meetings as per guidelines. Provides excellent and responsible service to patients and all members of the healthcare team. May have access to areas where sealed and packaged sterile medication kits are stored; must always secure those areas appropriately. Performs various other related job duties as necessary or directed.