Administrative/Secretary

Patient Care Team Member

Location: Cortlandt Manor, NY Work Mode: Local Duration: 13W Schedule: FT, 5X8 6AM-2PM

Responsibilities

• Act as a patient care team member with responsibility for the unit's clerical duties under the direction of the Clinical Nurse Manager and/or the Charge Nurse.
• Focus on chart management and unit communications.
• Facilitate transportation/specimen/equipment requests to provide timely response for staff and patient needs.
• Answer the Nurse Call intercom and relay patient requests to the appropriate person.
• Maintain patient identification responsibilities per unit requirements.
• Update manuals and bulletin boards routinely.
• Order all unit's clerical and chart supplies and maintain appropriate par levels.
• Maintain a clean, neat, and orderly work area and Nursing station.
• Proactively obtain missing elements of the medical record to facilitate record completion on the unit.
• Review charts prior to discharge or transfer for completeness.
• Thin patient chart as required and maintain files of the same.
• Obtain old charts from Health Information Management Department when requested.
• Return all old medical records to the Health Information Management Department 5 days after admission.
• Review all charts for completion continually and prepare the chart in universal chart order to facilitate coding and billing.
• Efficiently utilize the computer system for order entry, results reporting, and timely notification of admissions, transfers, and discharges.
• Demonstrate ability to initially troubleshoot the computer and interact effectively with the Help Desk.
• Maintain patient confidentiality by proactively closing open screens on all unit computers.
• Greet and direct visitors, receive and direct patients, and provide patient information where appropriate.
• Answer telephone, receive and/or redirect calls, record and relay messages.
• Oversee and facilitate intra and inter-departmental communications.
• Maintain and develop professional/technical knowledge, including attendance at hospital and outside educational programs.
• Utilize time effectively and strive to improve every process by which work is accomplished.
• Possess the ability to work under stress, accept responsibility, and use good judgment.
• Maintain interpersonal relationships in a positive manner.
• Develop and maintain good working relationships with other department personnel, outside agencies, medical staff, superiors, subordinates, and others.
• Consistently adapt to new or unusual situations without affecting performance or work procedures within the department.
• Receive and execute delegated tasks and promote in others the willingness to work toward common objectives.
• Attend staff meetings per hospital and scheduling guidelines.
• Provide excellent and responsible service to patients and all other members of the hospital family.
• May have access to areas where sealed/packaged sterile medication kits are stored. Must always lock the door when leaving. Never open the door to an unauthorized person.
• Perform various other related job duties as may be deemed necessary and appropriate or as directed by Department Manager.

Requirements

• Education: HS Diploma/GED
• Minimum 1 year of clerical work experience, including front desk reception, phone handling, patient greeting, scanning, and basic computer skills.
• Strong communication skills.
• Organizational, prioritization, and assertiveness skills.

Preferred Skills

• Medical Terminology Course or medical background.
• Computer skills.