Back Office Administrator

Benefits: In Office Free uniforms Paid time off Summary: Basic Function: You are responsible for coordinating office activities and operations to ensure efficiency and compliance with company policies and daily tasks. You will support staff across various departments, monitor the company's profitability, and play a vital role in the company's operational processes. This is an In-Office position. Monday to Friday, 7 am to 3:30 pm. Pay: $16 per hour. You will ensure quality and accuracy in work, providing comprehensive and up-to-date information regarding Profit and Loss and overall business health. Your results should reflect superior performance. Responsibilities: Financial/Administrative: Invoicing clients, chasing payments, processing vendor invoices, maintaining clean records, answering calls in CTM. Scheduling/Order Logs: Scheduling estimates, managing online inquiries, creating work order logs, following up on tasks. Behaviors for Success: Highly organized and disciplined in daily operations Results-oriented with a sense of urgency Proficient with spreadsheets, documentation, and QuickBooks Customer service-oriented, comfortable with conflict resolution Caring towards installers and sales team Persistent and team-oriented Involved in hiring, firing, and performance evaluations Enthusiastic about system improvements Reporting and Accountabilities: Complete weekly sales tracker Update field general weekly Prepare weekly reports on production, revenue, and inventory Participate in weekly and monthly meetings Achieve KPIs: wages 18%, materials 28%, gross profit 55%, reputation above 4.5% Primary Tasks: Communicate with customers and colleagues via phone, email, and messaging platforms Follow up on leads to secure sales appointments Schedule installations and communicate instructions to teams Order materials and ensure timely delivery Invoice clients and collect payments Follow up on old estimates to secure business Report to owners regularly Attend meetings, prepare charts and agendas as needed This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions are made by franchise management. Inquiries should be directed to the franchisee, not Brothers That Just Do Gutters Corporate. #J-18808-Ljbffr