Technical Support - Tier 2

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Diagnose and resolve advanced hardware, software, and network problems within established service-level commitments. Serve as an escalation point for complex technical issues. Deploy and configure our software suite. Mentor Tier 1 colleagues and help close gaps in knowledgebase. Advocate for smarter ways of working, including AI and automation. Collaborate with support, implementation, product, and engineering teams. Requirements Strong understanding of Windows/SQL Server/ArcGIS Server environments, networking fundamentals, APIs, or company-specific products. Proficiency in diagnostic tools, logs analysis, and remote troubleshooting. Excellent written and verbal communication skills. Strong customer empathy, patience, and problem-solving mindset. Ability to work independently while maintaining cross-functional collaboration. Experience with ticketing and CRM systems (Zendesk, Jira). Core Competencies Demonstrates expertise in diagnosing and resolving complex hardware, software, and network issues while effectively collaborating across teams. Proficient in utilizing diagnostic tools and ticketing systems to enhance service delivery and customer satisfaction. Hard Skills Diagnostic Tools Proficiency Logs Analysis Network Problem Resolution API Understanding Software Deployment and Configuration Soft Skills Excellent Communication Skills Customer Empathy Problem-Solving Mindset Patience Cross-Functional Collaboration Tools & Technologies Zendesk Jira #J-18808-Ljbffr

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Vacancy posted 15 hours ago

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