Technical Support Specialist

5+ years of hands‑on experience supporting enterprise IT environments Demonstrated experience with: Windows desktop configuration, deployment, and troubleshooting PC hardware installation, configuration, and repair Desktop and peripheral troubleshooting Mobile devices (iOS, Android smartphones and tablets) Microsoft Office applications Audio/visual support for enterprise conferencing systems Strong organizational skills with the ability to manage multiple priorities, maintain accurate ticket notes/documentation, and follow standardized processes. Demonstrated team collaboration and customer service skills; able to communicate clearly with end users and cross-functional partners (Leaders, HR, Operations, Shared Services, vendors). Experience working in an ITSM/ticketing environment and adhering to service levels, escalation paths, and knowledge management practices. Ability to work independently with limited supervision Ability to proactively communicate challenges, delays, barriers, and identify solutions to drive change Ability to travel locally within the assigned region as needed Experience supporting distribution center or warehouse environments. Preferred Qualification SIndustry certifications such as CompTIA A + or Microsoft certification sFoundational networking knowledge (WLAN, LAN, TCP/IP, VLANs, routing )Network and endpoint troubleshooting experienc eActive Directory user and basic OU administratio nWindows server environments (modern and legacy )Core networking services (DHCP, DNS, TCP/IP )Experience with enterprise endpoint, security, VPN, or VDI tool #J-18808-Ljbffr