Customer Care Specialist

Boyne Resorts | Corporate

Customer Care Specialist

As a Customer Care Specialist at Big Sky Resort, you'll be a central hub of knowledge and support for both our guests and internal teams. Whether guests are planning their trip, navigating the mountain, or following up post-visit, you'll be the trusted voice guiding them every step of the way. From lift access and lessons to dining and events, your role is all about providing timely, accurate, and professional assistance across multiple communication channels.

You'll work closely with the Customer Care Center team and collaborate with Mountain Services to ensure guests receive consistent, helpful information and exceptional service.

Responsibilities

Be a subject matter expert on all Big Sky lift access products, including season passes and day tickets
Use administrative access to bigskyresort.com to support guest needs and troubleshoot online issues
Respond promptly and professionally to guest inquiries via phone, email, live chat, and voicemail
Maintain a high level of accuracy when sharing information about resort services, activities, and offerings
Stay flexible and adaptable in a fast-moving team environment
Demonstrate a willingness to continuously learn about other departments and offerings across the resort

Qualifications

Experience in guest service roles is preferred
Familiarity with RTP|One and/or Salesforce is a plus
Strong communication skills across phone, email, and chat
Professional, efficient typing and digital communication abilities
Team-oriented attitude and desire to provide an exceptional guest experience

All full time seasonal team members can enjoy the following benefits:

FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
Discounted vouchers for skiing at Big Sky Resort for friends and family
Discounted ski/snowboard rentals with a free team member lesson
25%-50% off F&B and Retail at all Boyne outlets
Eligibility for affordable Team Member Housing
Lodging discounts for friends and family
Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
Wellness Day and Eligibility for PTO
Monthly team member events

Apply

Vacancy posted 5 days ago

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