Office Manager

Senior Helpers

Private Duty Home Healthcare Agency looking for a person with experience to join our team. Our agency is looking for a qualified candidate to perform the duties of an Case Manager. These duties include but are not limited to: client inquiries, hiring, scheduling, caregiver services, and client services. Comfort talking to clients and families is required. Additionally, comfort within Microsoft and related applications is required.

We are excited about the growth we anticipate in the coming months and years. We hope to find an Case Manager with the same passion and excitement as well.

As a member of our Home care agency, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.

Our agency is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our STNAs (State Nursing Assistant & HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

Primary Responsibilities

Under direct supervision of the owner and Director of Operations where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case

Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or call-outs arise. Company schedule must be complete for the next business day/weekend before leaving for the day

Track and record in Soneto all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the CM or OM on a regular basis as determined by the CM

Communicate with the Director of operations to hire for the void on a regular basis

May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in Soneto. Collects new documents as directed, notifies CM when new documents cannot be obtained.

Audits time cards on a regular basis to ensure hours match scheduled hours

On call on every other weekend

Qualifications:

Minimum of one year of Case manager experience

Professional experience in the field of Customer Service and Management

Knowledge of general healthcare staffing requirements

Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently

Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment

Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time