Branch Manager

Job Description

Job Description

Description:

Job Title: Branch Manager

Location: Nashville CraneWorks Branch Office

Reports to: General Manager - CraneWorks

FLSA Status: Full-time, Exempt

Schedule: 7:00am-5:00pm

About the Company

CraneWorks/RentalWorks is a leading provider of crane, lifting, and specialized equipment solutions serving the construction, industrial, infrastructure, energy, and commercial markets. Through a commitment to safety, reliability, and exceptional customer service, we offer comprehensive crane rental, equipment rental, transportation, maintenance, and project support services across the Southeast and beyond.

Our team is built on a foundation of integrity, operational excellence, and continuous improvement. We take pride in developing talented employees, investing in modern equipment, and delivering solutions that help our customers complete projects safely, efficiently, and on schedule. At CraneWorks and RentalWorks, employees have the opportunity to contribute to a growing organization where teamwork, innovation, and professional development are valued every day.

Position Summary

The CraneWorks Branch Manager will be responsible for all personnel matters of the branch including but not limited to hiring, supervising, evaluating staff performance, and identifying training needs. This individual will monitor assets, adhere to, and interpret Company policies and procedures, and create and propose procedures to the CraneWorks General Manager. The Branch Manager will evaluate methods to improve workflow, exercising discretion and independent judgment. All CraneWorks Branch Managers will be engaged in workflow supervision and methods, evaluation of branch operations procedures, and analysis to ensure appropriate overall operation. The Branch Manager will lead by example motivating their team to produce and perform at the highest level and will continuously strive to improve the operations and profitability of the branch. The Branch Manager will demonstrate and reinforce the core values of the company: Safety, Service, Excellence.

Key Responsibilities

Operations Management:

· Promptly respond to accidents/incidents and properly conduct preliminary fact-finding investigations. Report all accidents/incidents promptly to CraneWorks Safety Director

· Assign primary duties and daily tasks to subordinates actively managing work progress and staff

· Assists in the completion of staff duties (i.e., scheduling, administration and inventory, etc.)

· Fully understand the Visual Dispatch program utilizing all the program’s functions and capabilities to conduct daily business

· Work with Service Manager to troubleshoot service repair issues.

· Perform daily yard and office inspections and ensure facilities are clean and organized

· Conduct daily huddle with dispatch to ensure all daily activities are completed and plans are prepared for the following business day’s tasks

· Organize and oversee weekly yard/equipment inspections and address any deficiencies

· Foster teamwork between CraneWorks and RentalWorks

· Attend and participate in weekly CraneWorks Safety meetings

· Conduct branch meetings covering important problematic areas and identify areas to be improved

· Schedule workers according to business demands and economic climates

· Establish guidelines, performance expectations, and goals for branch CW employees

· Provide feedback and periodically evaluate employee performance, conduct annual reviews

· Provide advice and counseling and/or instruction to staff members. Consult with Human Resources and CW GM prior to executing disciplinary measures

· Train, evaluate, and follow-up with employees

· Implement & enforce all CW/RW policies and procedures

· Cooperate and work harmoniously with all departments including all levels of Management.

· Complete administrative functions (i.e., time approvals, contracts, cash drawers, track staff members’ attendance, etc.).

· Maintain current and accurate records and ensure safe and compliant work practices

· Understanding of Profit & Loss for branch

Sales Management Duties & Responsibilities:

· Have a complete understanding of pricing, proposal procedures, and execute accordingly

· Consult and make recommendations to prospects and clients of resources provided by RW & CW

· Coach, motivate, and develop sales team’s ability to serve their customers

· Foster team environment enabling team to capture new business and serve customers at a high level

· Willing to challenge the team and hold them accountable

· Manage sales plans, budgets, metrics, dashboards, pipeline/forecast, product mix, sales process and CRM

· Must be competitive, passionate, and driven to serve others

· Must be comfortable in various environments from the boardroom to the jobsite.

· Develop relationships across various groups of stakeholders

· Must be eager to learning and teaching new strategies for personal and professional growth

Qualifications & Skills

· Knowledge of mobile cranes and crane load charts

· Experience using 3d Lift Plan programs

· Understands and monitors fleet utilization

· Strong analytical ability

· Excellent communication skills

· Outstanding organizational and leadership skills

· Problem-solving aptitude

· Proven experience as a Manager

Education & Experience

· High School Diploma or equivalent required, Bachelor’s degree preferred

· 5 years of management experience preferred

License & Certification

· Valid Driver’s License with acceptable driving record

· Class A CDL preferred

· NCCCO or equivalent preferred

Working Conditions

Work is performed in an office environment, equipment shop environment, or job site. The ability to drive at night is required. Noise, fumes, and chemicals associated with a shop environment is expected.

Physical Requirements

· Prolonged periods of sitting at a desk and working on a computer

· Must be able to lift up to 25 pounds

· Must be able to climb on and off heavy mobile equipment safely

· Frequently walk on uneven surfaces, including natural ground in varying weather conditions

· Regular and predictable attendance is required

Travel Requirements

· Overnight travel is required

What We Offer

At CraneWorks/RentalWorks, we believe our employees are our greatest asset. That's why we offer a competitive compensation and benefits package designed to support your health, financial well-being, and work-life balance.

Our benefits include:

· Competitive pay

· Medical, dental, and vision insurance

· Voluntary short-term disability insurance

· Company-paid long-term disability insurance

· Company-paid life insurance equal to one times your annual salary

· 401(k) retirement plan with a company match of 50% on employee contributions up to 8%

· Flexible Spending Account (FSA) and Dependent Care FSA

· Paid time off

· Employee Assistance Program (EAP)

· Employee Financial Hardship Fund

· Boot allowance for eligible employees

· Prescription safety glasses allowance for eligible employees

· Company-provided uniforms for all employees

We're committed to investing in our employees by providing the resources, benefits, and support they need to succeed both at work and in their personal lives.

EEO Statement

CraneWorks/RentalWorks is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.