PAS Field Supervisor

Job Description

Job Description

Position: Field Supervisor

Primarily the Field Supervisor will promote the agency’s mission statement and administrative policies and procedures to ensure the best quality of service is delivered to our clients. The Field Supervisor will work in a health care setting and with various PHC Programs (Waiver/None-Waiver) and demonstrate commitment, professional growth, and competency. Mainly, the Field Supervisor will be responsible to maintain and perform annuals, supervisory visits, attendant orientations and supervision to attendants and clients as required by agency’s policy and as needed.

Qualifications:

• Two years of full-time study at an accredited college or a university in a health-related field or one year of supervisory experience in a health-related setting for every year of required year of college
• One year of experience and/or training in the care of individuals with functional limitations
• Must have at least Two (2) years of experience in Personal Assistance Services Program
• Computer Literacy

Responsibilities and Duties include, but not limited to:

• Maintain a positive work relationship with clients, employees, and attendants.
• Agency’s devices must be used to collect documentation of attendant ID’s done in the field.
• Process new hire(s) of attendants in the field and/or office.
• Perform Competency Evaluation and Orientation to new attendant hires.
• Conduct annual performance evaluation for all attendants within the region and turned in to HR department by the 5th of the following month.
• Responsible for turning in all HR documents (application/3 forms) to HR Department; the following day of the 1st working day or completion of the employee packet.
• Required to be out in the field most of the month to conduct and complete all monthly visits.

· Responsible for all clients and attendants in the region, regardless of assigned area.

• Perform all assigned tasks in compliance with the agency’s policies and procedures.
• Maintain and supervise all aspects of client quality of care as per ISP.
• Responsible to defuse and resolve an issue between an attendant and a client.
• Ability to identify and report all significant changes in the client’s health and living conditions and knowing when to request an increase/decrease of hours, tasks, and service program.
• Responsible for monitoring clients on service breaks, out of town, suspensions, hospitalizations, etc.
• Responsible to schedule appointments for client visits.
• Address and report any complaints voiced by client or attendant to Administrator, Alternate Administrator and Human Resource Manager.
• Annuals, Supervisory Visits, SOC’s, 211’s and Client Satisfaction Surveys are be maintained current and in compliance.
• Responsible for the supervision of all home care attendants (providers).
• Responsible to ensure that all attendants are performing all assigned, allowable tasks & schedule according to client’s service plan.
• Assist (50% of the time) client coordinators in finding attendants for the region primarily the area assigned.
• Ensure that all paperwork is completed before submitting to QA department.
• Must be able to assist with QA documents and charts of all clients and employees.
• Responsible for turning in all paperwork by the 7 th day of the initial visit for SOC, AOs and SV’s.
• Assigned monthly paperwork must ALL be submitted by the end of the month.
• Must submit paperwork through sign-in sheet to ensure paperwork is not lost.

· Employee needs to be able to work within a high pace environment, servicing 250+ clients and attendants.

Conditions:

• Be able to read, write and comprehend English.
• Not have been convicted of a felony or misdemeanor listed Chapter 99 (relating to Criminal Convictions Barring Facility Licensure).
• Be able to communicate, comprehend, and translate Spanish when necessary.
• Be highly organized, responsible, and dependable, multi-task and work independently.
• Have knowledge of medical terminology.
• Must have excellent communication skills and telephone etiquette.

· Valid Driver’s License. Drive 80% of scheduled time to conduct home visits.