IT Support Analyst

IT Support Analyst

Raleigh Medical Group - Raleigh, NC
Onsite Full-Time Non-Exempt

For more than 52 years as a multi-specialty, privately-owned practice, Raleigh Medical Group has realized that there is more to quality health care than state-of-the-art medicine. In today's complex medical environment, our internists like to keep things simple: we focus and prioritize our patients' needs. We tailor our treatments to provide patients with the finest personalized health care available for each stage of their adult life.


We understand that when our team members are taken care of, so are our patients. Each day we strive to support our team, give them the resources needed to grow, and create an enjoyable work environment. Our organization continues to grow, and so does our team! We are looking for a IT Support Analyst to join our group.


Raleigh Medical Group is seeking an IT Support Analyst to provide first-level technical support across our clinics and corporate offices. This role is ideal for someone with strong troubleshooting skills, a customer-service mindset, and experience supporting Windows-based environments in a fast-paced setting.

Responsibilities

• Serve as the first point of contact for IT support via help desk tickets, phone, and email
• Troubleshoot hardware, software, and peripheral issues (PCs, printers, scanners, phones)
• Support Microsoft 365, Intune-managed devices, and approved business applications
• Assist with employee onboarding and offboarding, including account setup and equipment provisioning
• Support basic network connectivity issues and escalate as needed
• Maintain accurate documentation of tickets, resolutions, and IT inventory
• Assist with technology rollouts, clinic migrations, and IT projects
• Provide support related to the organization's EMR platform and integrations
• Ensure compliance with HIPAA and IT security policies

Qualifications

• High school diploma or equivalent required
• Minimum 2 years of IT support or help desk experience
• Strong knowledge of Windows operating systems and Microsoft 365
• Experience with help desk or remote support tools (Intune, ConnectWise, or similar)
• Basic understanding of networking concepts (LAN/WAN, Wi-Fi, IP addressing)
• Strong communication and customer service skills

Preferred

• Associate or bachelor's degree in IT or related field, or A+/similar certifications
• Experience in a healthcare or medical office environment
• Familiarity with EMR systems and HIPAA compliance

Physical Requirements

• Ability to lift and carry IT equipment up to 40 lbs

Why Raleigh Medical Group?

We are committed to delivering exceptional patient care while fostering a supportive and collaborative work environment. We value strong leadership, innovation, and teamwork - and we invest in the success of our leaders.

We Offer Our Valued Employees

• Group Health, Dental, and Vision coverage
• FSA and HSA options
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with employer matching
• Company-provided Short-Term and Long-Term Disability
• Company-provided Life Insurance
• Competitive salaries

Equal Opportunity Employer

Raleigh Medical Group is an Equal Opportunity Employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veteran status, disability status, or any other characteristic protected by law.