Customer Care Representative

Ultimate Staffing is currently looking for a Customer Care Representative who thrives in a fast-paced environment, enjoys helping customers, and takes pride in providing outstanding service from start to finish.

In this role, you'll serve as a trusted resource for customers, dealers, and internal partners by providing timely support, resolving inquiries, and ensuring a seamless customer experience throughout the order lifecycle. If you're customer-focused, detail-oriented, and eager to grow your career with a collaborative team, we'd love to hear from you.

• Temp to hire opportunity in Buford, GA
• Pay rate $19.50
• Fully onsite in Buford, GA
• Looking to start ASAP

Duties:

Customer Support & Relationship Management

• Respond promptly and professionally to customer inquiries via phone and email.
• Build positive relationships with customers, dealers, territory managers, and internal teams.
• Research, troubleshoot, and resolve customer concerns while maintaining high service standards.
• Escalate unresolved issues appropriately to ensure timely resolution.

Order & Account Management

• Process customer orders, demo requests, returns, credits, warranty claims, and replacement orders.
• Review order status and provide accurate updates to customers and internal stakeholders.
• Submit order changes, cancellations, and addendums while maintaining data accuracy.
• Track shipments and proactively communicate status updates.

Product & System Expertise

• Develop a strong understanding of company products, pricing, and customer solutions.
• Utilize company systems, including electronic catalogs, the corporate website, and AS400.
• Verify inventory availability and provide product recommendations and information.

Performance & Continuous Improvement

• Meet established response-time and customer service metrics.
• Maintain an open issue log and follow through on outstanding customer requests.
• Review daily operational reports and identify opportunities to improve service.
• Participate in team meetings, training programs, and ongoing professional development.

Team Collaboration

• Partner closely with Customer Care Supervisors, Leads, Distribution Center Services, Dealers, and Territory Managers.
• Contribute to a positive, collaborative, and customer-first culture.
• Support special projects and additional responsibilities as assigned.

Required Qualifications

• High School Diploma or GED equivalent.
• 1+ years of customer service, administrative, call center, sales support, or related experience preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to learn new systems and processes quickly.

Preferred Skills

• Experience supporting customers via phone and email.
• Familiarity with AS400 /order management, inventory, or ERP systems.
• Experience working with dealers, distributors, or business customers.
• Demonstrated ability to provide exceptional customer service and build strong relationships.

What Success Looks Like: The ideal candidate:

• Delivers a positive and professional customer experience in every interaction.
• Responds quickly and accurately to customer requests.
• Takes ownership of issues and follows through to resolution.
• Collaborates effectively across departments.
• Consistently meets service-level expectations and performance goals.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.