Patient Access Coordinator

Clinical Performance CoordinatorLifeBridge Health is seeking a Clinical Performance Coordinator to support our primary care practices in advancing high-quality, value-based care delivery. This role is instrumental in improving patient outcomes through proactive patient engagement, care coordination, quality improvement initiatives, and clinical performance optimization.As a member of the Population Health team, the Clinical Performance Coordinator partners with providers, care managers, practice leaders, and administrative teams to enhance patient engagement, optimize population health strategies, close gaps in care, improve transitions of care, and increase completion of Medicare Annual Wellness Visits (AWVs).This position combines healthcare operations, clinical coordination, and data-driven performance improvement to support organizational quality goals while enhancing the overall patient experience.Key ResponsibilitiesPopulation Health & Patient EngagementIdentify and conduct outreach to attributed and unaligned patients to establish and strengthen relationships with primary care providers.Promote patient engagement through proactive communication and care coordination activities.Transitions of CareReview daily Admission, Discharge, and Transfer (ADT) reports.Coordinate timely follow-up appointments after hospitalizations and emergency department visits to support continuity of care and reduce avoidable readmissions.Quality Improvement InitiativesUtilize payer reports, patient registries, and electronic health record (EHR) tools to identify gaps in care.Partner with providers and clinical teams to improve completion of preventive screenings, immunizations, laboratory testing, chronic disease management, and recommended follow-up care.Support practice initiatives that improve quality performance and patient outcomes.Annual Wellness Visits (AWVs)Identify Medicare patients eligible for Annual Wellness Visits.Coordinate outreach, scheduling, and completion of Annual Wellness Visits to support preventive care and quality measures.Documentation, Data Tracking & Performance ReportingAssist providers with documentation practices that support quality measures and value-based reimbursement.Monitor key performance indicators (KPIs), performance dashboards, and population health metrics.Track and report progress on quality improvement initiatives and organizational goals.Schedule & Work LocationFull-time, Monday through Friday, 8:00 a.m. to 4:30 p.m.On-site position supporting multiple LifeBridge Health primary care practice locations throughout the Baltimore metropolitan area.QualificationsEducation & ExperienceAssociate degree preferred.An equivalent combination of education and relevant healthcare experience may be considered.Two (2) to four (4) years of experience in healthcare operations, population health, care coordination, medical office workflows, quality improvement, or a related healthcare setting.Pay Range: $19.10 to $28.65 Based On ExperienceBenefits:Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support403(b) retirement plan with employer match, pension, and life and disability insuranceTuition reimbursement toward advanced degrees and specialty certificationsGenerous paid time off, fitness discounts, and free on-site parkingAbout LifeBridge HealthLifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.