Business Analyst with Technical Writer - Fully Onsite in Spartunburg, SC

Will close to submissions on 09/10 at 5:00PM EST.




Interview Process: Resume and portfolio review followed by one panel interview with IT leadership and key subject-matter experts. Candidates should provide 2-3 sanitized examples of prior technical documentation, preferably including SOPs, runbooks, technical/process documentation, recovery documentation, diagrams, or comparable work.

Duration of the Contract: 12 months

Possibility for Extension: Yes
Work Location: Fully Onsite - 100% on-site, with light travel to County offices and facilities throughout Spartanburg County.

Candidate Location: Candidate MUST be a SC resident or willing to commute or relocate to SC prior to starting the role at their own expense.

DAILY DUTIES / RESPONSIBILITIES:

Develop and maintain clear, professional technical documentation using standardized County templates and conventions.

Create SOPs, operational procedures, system and application documentation, infrastructure documentation, runbooks, support procedures, administrative procedures, and knowledgebase articles.

Create and maintain incident-response, disaster-recovery, business-continuity, restoration, and recovery documentation in coordination with SMEs and leadership.

Translate complex technical information and SME interviews into accurate documentation usable by technical staff and appropriate operational audiences.

Create and refine diagrams, workflows, process maps, architecture-supporting visuals, and documentation graphics using Microsoft Visio.

Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document-management capabilities.

Apply consistent terminology, formatting, versioning, metadata, document ownership, review dates, and change history.

Collaborate with the Business Analyst to convert discovery outputs, requirements, inventories, and process maps into finished documentation.

Conduct document reviews with SMEs, reconcile feedback, verify technical accuracy, and prepare documents for approval and publication.

Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.

2. Experience with documentation recovery, knowledge-management, or large-scale documentation-standardization initiatives.

3. Experience designing and administering SharePoint-based documentation libraries, templates, metadata, and lifecycle practices.

4. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.

5. Government or other highly regulated environment experience.

PREFERRED EDUCATION/CERTIFICATIONS:
Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical-writing/IT certification. Certifications are preferred but will not substitute for demonstrated experience and an excellent portfolio.

additional Skills or duties:

- Exceptional ability to translate technical concepts and SME knowledge into clear, concise, accurate, usable documentation.

- Ability to manage multiple documents and review cycles while maintaining consistency and attention to detail.