FRONT DESK

Front Desk Associate – Rahim Enterprises LLC, Tamarac, FL Are you a people person with a passion for delivering exceptional guest experiences? Join Rahim Enterprises LLC, where we pride ourselves on providing warm, friendly, and efficient service that defines the Hampton brand. Located in Tamarac, FL, we are seeking a Front Desk Associate to be the welcoming face of our establishment. Whether you're just starting your career or looking to grow in the hospitality industry, this role offers a dynamic and engaging environment. This position reports to the Assistant General Manager and is part of our Front Office/Guest Services team. We offer part-time or full-time opportunities with flexible scheduling, including mornings, evenings, overnights, weekends, and holidays. Responsibilities As a Front Desk Associate, you'll be the primary point of contact for our guests, ensuring their stay is seamless from check-in to check-out. Your day-to-day duties will include: Greeting guests warmly and ensuring a smooth check-in and check-out process. Managing reservations, room assignments, and special requests with accuracy and care. Providing information about hotel amenities, local attractions, and transportation options. Resolving guest concerns promptly and professionally, escalating issues when necessary. Handling payments, maintaining a balanced cash drawer, and following security procedures. Keeping the front desk and lobby area clean, organized, and welcoming. You'll also play a key role in coordinating with housekeeping, engineering, and management to ensure guest satisfaction and operational efficiency. Qualifications We’re looking for someone who embodies professionalism and a guest-focused mindset. Here’s what you’ll need to succeed: Required: Strong command of spoken and written English. Basic computer skills and the ability to learn property management systems. Availability for a flexible schedule, including weekends, holidays, and overnight shifts. Ability to stand for extended periods and lift up to 25 pounds. Professional appearance and a friendly demeanor. Calm and courteous under pressure, especially when addressing guest concerns. Preferred: One year of experience in front desk, hotel, or customer service roles. Familiarity with Hilton systems (PEP) or similar property management systems. Prior cash-handling experience. Working Conditions This role involves frequent standing, walking, and computer use at the front desk and in the lobby. You’ll encounter varying noise levels, guest traffic, and occasional emotionally charged interactions. A uniform will be provided, and adherence to brand appearance standards is required. Performance Standards Your success will be measured by: Guest satisfaction scores meeting or exceeding brand targets. Timely and accurate check-in/check-out processes. Balanced cash drawer with no unexplained variances. Accurate and thorough shift logs and pass-ons. Prompt resolution or escalation of guest concerns. Why Join Us? At Rahim Enterprises LLC, we believe in creating a welcoming environment not just for our guests but for our team members as well. This is your opportunity to be part of a supportive and dynamic team where your contributions make a real impact on the guest experience. #J-18808-Ljbffr Rahim enterprises