Business Systems Analyst

PeopleServe

Boston, MA

Key Responsibilities
Requirements & Analysis

Partner with business team members to capture, analyze, and document functional requirements.
Translate business needs into clear, actionable user stories with defined acceptance criteria.
Facilitate requirement refinement sessions with product owners, developers, and architects.
Identify process improvements and opportunities to simplify workflows within the ITSM Product platforms.

User Story Development & Backlog Support

Develop and maintain high-quality user stories aligned to product roadmaps and sprint objectives.
Support backlog grooming and prioritization with the product owner.
Ensure stories are well-defined, testable, and ready for development.
Maintain documentation of requirements, process flows, and solution designs.

Testing & Quality Assurance

Develop detailed test plans and test cases based on functional requirements and user stories.
Implement functional, integration, and user acceptance testing (UAT) activities.
Document defects and coordinate resolution with developers.
Validate that delivered capabilities meet acceptance criteria and business expectations.

Delivery & Collaboration

Work closely with ITSM Product developers and platform teams throughout the development lifecycle.
Participate in sprint ceremonies including planning, demos, and retrospectives.
Support release readiness activities and post-release validation.
Assist with documentation and knowledge transfer to operations or support teams.

Required Qualifications

3+ years of experience working with ITSM Products or similar enterprise platforms
Experience capturing business requirements and translating them into user stories and acceptance criteria
Experience writing and performing test cases and test plans
Familiarity with Agile delivery frameworks
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Proven experience collaborating with both technical and non-technical collaborators

Preferred Qualifications

ITSM Product platform experience in ITSM, ITOM, ITAM,
Experience building monitoring event management - observability platforms
Experience with AI software development tools like GitHub Co-pilot
Experience supporting UAT coordination and defect management
Certified ITIL v4

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Business Systems Analyst in Boston, MA vacancy

Business Systems Analyst
...building strong people and project management skills. Learn more here: Job Description Job-Specific Responsibilities The Business Systems Analyst will be responsible for configuration, set-up, testing, and documentation of various modules of PeopleSoft Campus Solutions...
Suggested
Work experience placement
Casual work
Work at office
Afternoon shift
Harvard Central Administration (CADM) Talent Acquisition
Cambridge, MA
2 days ago
Business Systems Analyst
...building strong people and project management skills. Learn more here: Job Description Job-Specific Responsibilities: The Business Systems Analyst will be responsible for configuration, set-up, testing, and documentation of various modules of PeopleSoft Campus...
Suggested
Work experience placement
Casual work
Work at office
Afternoon shift
Harvard University
Cambridge, MA
2 days ago
Business Systems Analyst
...Business Systems Analyst USA-Quincy, MA Role: Business Systems Analyst Duration: 6+ Months Location: Quincy, MA- EST time zone preferred Mandatory Areas Must Have Skills: Skill 1 – Yrs of Exp – Retail domain, POS, Grocery Skill 2 – Yrs of Exp – Payment...
Suggested
Work experience placement
Cardinal Integrated
Quincy, MA
2 days ago
Business Systems Analyst
...Our Data Solutions team is seeking a versatile individual with strong business systems and data analysis skills for development and support of Data Solutions services and product offerings. The successful candidate must be skilled in complex business data analysis with...
Suggested
CERES Group
Boston, MA
4 days ago
Business Systems Analyst
$76.4k - $141.8k
...Senior Business Systems Analyst As a Senior Business Systems Analyst, you will have an opportunity to be part of a data-centric team which is focused on providing technical solutions and strategies to achieve our client's digital marketing objectives using Epsilon'...
Suggested
Temporary work
Work experience placement
Freelance
Local area
Flexible hours
Prodigious Worldwide
Boston, MA
2 days ago
Business Systems Analyst
$103k - $140k
...Business Systems Analyst Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. As a Business Systems Analyst, you will join the Digital Systems team, reporting...
Full time
Work at office
Flexible hours
Venturefizz Product Management Community
Somerville, MA
5 days ago
Business Systems Analyst III - Empower LOS
$87.03k - $138.97k
...BUSINESS SYSTEMS ANALYST III - CM WHAT IS THE OPPORTUNITY? Support the Capital Markets Division and Partners to develop, test, implement, and end-user training and support of a wide variety of the Bank's systems involved in the various division specific systems and...
Work experience placement
Remote work
City National Bank
Boston, MA
3 days ago
ABOR/IBOR Business Systems Analyst - Investment Accounting (Hiring Immediately)
...Business Systems Analyst – Investment Management Technology (ETX) (Hybrid, Boston) Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? MassMutual...
Part time
Immediate start
MassMutual
Boston, MA
1 day ago
Salesforce Business Systems Analyst
$120k - $150k
...This position will report to the Business Systems Manager and work closely with the Investor Relations Operations team and broader Private and Strategic Investments business units. The Senior Analyst will play a hands‑on role in Salesforce analysis, development, and support...
The Hollister Group LLC
Boston, MA
2 days ago
Senior Business System Analyst
...We're partnering with a leading client in Marlborough, MA to hire a Senior Business Systems Analyst / Systems Analyst with deep expertise in Salesforce Sales Cloud and Salesforce CPQ. This role will focus on partnering with business stakeholders to identify opportunities...
Contract work
3 days per week
Stott and May
Boston, MA
2 days ago
Salesforce Business Systems Analyst
...with the heart of a close‑knit treatment community where every role matters. We are seeking a proactive and business‑focused Salesforce Business Systems Analyst to serve as the primary functional owner of the organization’s Salesforce platform and related CRM capabilities...
Work experience placement
Local area
Paradigm Treatment Centers
Boston, MA
2 days ago
Sr Business Systems Analyst
$90.9k - $130.7k
...your work matters—and so do you. About The Role: We are seeking a highly strategic and technically proficient Senior Business Systems Analyst to spearhead the administration, optimization, and architectural direction of our Customer Success platforms—primarily...
Local area
UKG
Boston, MA
3 days ago
Senior Business Systems Analyst
$121.81k - $153.41k
...Senior Business Systems Analyst Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader...
Base plus commission
Full time
Work experience placement
Flexible hours
Venturefizz Product Management Community
Boston, MA
2 days ago
Senior Business Systems Analyst
$90k - $180k
...structure fosters a long-term view that aligns our perspectives with those of our clients. About the Role TITLE: Senior Business Systems Analyst TEAM: InvesTech Operations (Derivatives Technology & Operations) LOCATION: Boston, Needham, New York City Tracing...
Work experience placement
Remote work
Flexible hours
1 day per week
Wellington Insurance Group
Boston, MA
3 days ago
ABOR/IBOR Business Systems Analyst - Investment Accounting
...Job Description Business Systems Analyst – Investment Management Technology (ETX) \n (Hybrid, Boston) \n \n Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people...
MassMutual
Boston, MA
18 days ago
Business Systems Analyst
$74.5k - $93.5k
...Join to apply for the Business Systems Analyst role at Rockland Federal Credit Union The base salary range for this position is $74,500 - $93,500 annually, excluding fringe benefits or potential incentives. Under the direction of the SVP / Information Technology, this...
Flexible hours
Rockland Federal Credit Union
Canton, MA
2 days ago
Business Systems Analyst
...Business Systems Analyst - Marketing & Sales Technology Location: Waltham, MA (Hybrid – 1 day onsite per week minimum) Employment Type: Contract To Hire Overview Our client is seeking a Business Systems Analyst to support Marketing and Sales Technology initiatives within...
Contract work
1 day per week
GSD Search, LLC
Waltham, MA
2 days ago
Business System Analyst
$60 - $65 per hour
...qualified talent while recognizing and encouraging the value of diversity in the global workplace. About the role: Business Systems Analyst 12 Months Richmond, VA The IT Energy Operations, Strategy, and Construction team is looking for a Business...
Westinghouse Electric Company
Canton, MA
4 days ago
Business/Systems Analyst
$114.6k - $151.9k
...Position Description The Business/Systems Analyst will study the business and information needs of specific customer groups and of the Laboratory as a whole to develop information systems solutions. As the liaison between the business areas and the Information Services...
Remote work
Massachusetts Institute of Technology
Lexington, MA
2 days ago
Business Systems Analyst
$112.2k - $132k
...to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day... ...fall; when one rises, we all rise. Job Summary: The Business Systems Analyst (BSA) will serve as the operational anchor and triage resource...
Temporary work
Work at office
Remote work
Flexible hours
SmithRx
Boston, MA
7 days ago
Sr. Business Systems Analyst
$50 - $60 per hour
...updates on projects and solutions to IT and business management. Consult with internal... ...partners by understanding existing software systems and evaluating how they can support... ...projects and applications as a senior business analyst. Experience developing process maps,...
Westinghouse Electric Company
Canton, MA
2 days ago
Senior IT Business Analyst
## Senior IT Business AnalystApplylocations: Boston, MA (Main Campus)time type: Full timeposted... ...and collaborative Senior IT Business Analyst to support the planning, development, and... ...business challenges, define and document system requirements, and support testing and implementation...
Work experience placement
Work at office
3 days per week
The Website Company
Boston, MA
5 days ago
IT Business Analyst
...Information Technology - Business Analyst (IT) - Expert Defines business/system requirements by facilitating user meetings and interviewing users, developing use cases, and researching and resolving issues. Participates in business analysis project planning and management...
Contract work
For contractors
Remote work
Software Technology Inc
Quincy, MA
2 days ago
SR IT Business Analyst
...Senior It Business Analyst The Senior IT Business Analyst is a trusted professional partner working closely with project teams to lead... ...document complex processes and related operational and technical systems within the process to document business, functional (...
Work experience placement
Software Technology Inc
Boston, MA
2 days ago
Senior IT Business Analyst
$69.93 - $90.91 per hour
The Panther Group is seeking an experienced Senior IT Business Analyst for a 6‑month consulting opportunity supporting a leading university... ...impact hybrid role supporting enterprise technology initiatives, system integrations, infrastructure projects, and cross‑functional...
Hourly pay
THE PANTHER GROUP
Boston, MA
10 days ago
Senior Business Systems Analyst
$130k - $170k
...My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation — owning the tools, building the automations, and making sure thousands of daily...
Permanent employment
Work at office
Mason Frank International
Boston, MA
a month ago
Business Systems Analyst | Concur/Workday
...Job Description Job Description Job Title: Business Systems Analyst (Concur / Workday) Location-Type: Hybrid, Boston, MA (3 days onsite per week) Start Date: June / July 2025 Duration: Contract, 6 months Compensation Range: $50-55.94/hr W2 Benefits...
Contract work
Work experience placement
3 days per week
Mondo
Boston, MA
16 days ago
Senior Discovery Business and System Analyst (Top Secret Clearance Required)
...Job Description Job Description Senior Discovery Business and System Analyst Employment Type: Full-Time, Executive-Level Department: Legal CGS is seeking a dedicated Senior Discovery Business and System Analyst to join a fast-paced and hard-working team...
Full time
For contractors
Work at office
Flexible hours
Contact Government Services, LLC
Boston, MA
10 days ago
Business System Analyst for Jaggaer/Workday
...Job Description Job Description Job Title: Business Systems Analyst | Jaggaer/Workday Location-Type: Hybrid, 3 days onsite, Boston, MA Start Date: June/July 2025 Duration: Contract, 6 months Compensation Range: $55-$59.44/hr W2 Benefits: Eligible...
Contract work
3 days per week
Mondo
Boston, MA
11 days ago
Senior NetSuite Business Systems Analyst
...perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Senior NetSuite Business Systems Analyst to join the Business Systems team. BSA roles can take different shapes at different companies; we are looking for a strong...
Work at office
Relocation
Whoop
Boston, MA
more than 2 months ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Business Systems Analyst. Be the first to apply!