Member Services Representative

Want to be part of an organization that works every day to help our members meet their goals and make their dreams come true? If so, we want you to join our team! Position: Call Center Representative Location: 7466 Oswego Rd. Liverpool, NY Job Id: 2684 # of Openings: 1 Call Center Representative Location: Liverpool, NY 13090 Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time Position is overtime eligible and Incentive earning eligible. Call Center Representative – AmeriCU Credit Union (Rome, NY) AmeriCU Credit Union is seeking a Call Center Representative who is passionate about delivering exceptional member service and building strong relationships. As a Call Center Representative , you will be the voice of AmeriCU—supporting members through phone, chat, email, and video interactions while helping them achieve their financial goals. What You’ll Do as a Call Center Representative Manage a high volume of inbound and outbound member interactions in a timely, professional manner Build strong relationships by providing exceptional service and identifying member needs Resolve member inquiries and issues while recommending relevant products and services Process loan applications and maintain knowledge of underwriting guidelines and procedures Educate members on digital banking tools and alternative service channels to enhance their experience Maintain accurate member records within core and CRM systems Meet or exceed individual performance goals and contribute to team success Follow all policies, procedures, and compliance requirements, including BSA and SAFE Act regulations Stay current on products, services, and internal processes through ongoing learning and development Maintain operational readiness by following procedures and reporting equipment issues Register with and maintain records in the NMLS system as required What We’re Looking For Strong communication skills (verbal and written across phone, chat, and email) Ability to multitask and thrive in a fast-paced, high-volume environment Customer-focused mindset with strong problem-solving skills Comfort with technology and digital service platforms Sales and relationship-building experience preferred Detail-oriented with a commitment to compliance and accuracy Benefits & Growth Opportunities At AmeriCU, our Call Center Representative roles are designed for growth and advancement. Whether you're launching your career or looking for your next step, we provide the tools and support to help you succeed. We offer: Competitive Medical, Dental, and Vision plans Health Savings Account contributions Generous Paid Time Off and Paid Holidays 401(k) with employer match after one year Employee Assistance Program Tuition Reimbursement (after one year, full-time) Company-paid Life Insurance and AD&D Enhanced Short-Term Disability coverage Employee appreciation events and a collaborative team culture About AmeriCU Credit Union AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities. We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States. Learn more: Questions? Click the ‘Let’s Connect’ button in the bottom right-hand corner to get started! Latest From AmeriCU News May 19, 2026 AmeriCU Credit Union Celebrates Grand Welcoming of Financial Centers in Clinton and Essex Counties AmeriCU Credit Union celebrated the grand welcoming of its Financial Centers in Clinton and Essex Counties on Thursday, May 14, with a day of community activities, refreshments, giveaways, and a ribbon cutting celebration held at the Peru Financial Center. 2026 Reel Heroes and Little Legends Bass Fishing Tournament Teaching kids to budget is like teaching them how to ride a bike. You could be as involved as you’d like, or you could let them learn on their own. One way or another, your kids will create their own financial habits just like they could learn to ride a bike eventually. AmeriCU participates in the E-verify Federal Program which allows for verification of identity and employment eligibility of all hired individuals to work in the United States. Please see the following notices for important information: #J-18808-Ljbffr