IT Infrastructure Technician

Job Title: IT Infrastructure Lead

Reports to: Director Infrastructure

Department: Information Technology

KEY RESPONSIBILITIES

The Information Technology Infrastructure Technician will ensure the availability and functionality of all information technology systems, including hardware (servers, PCs, VMware / Hyper-V, printers/scanners, and conferencing), communication (phone system, internet, middleware), and applications (Active Directory, Exchange, Office 365, and cloud-based apps).

In this role, the IT Infrastructure Technician will work closely with other IT team members and interact with all departments supporting various operational initiatives. This role requires a highly resourceful individual with emotional intelligence, self-motivation, and integrity. A composed demeanor, excellent communication skills, and the ability to follow through are a must.

Primary Position Responsibilities

• Support LANs, VPN, users, applications, internet, and intranet systems.
• Maintain system efficiency and performance, including network facilities, servers, workstations, printers, phones, VPN, email, intrusion detection systems, and all technology-related items.
• Maintain and monitor networks and systems to ensure security.
• Analyze and isolate issues.
• Set up new team members, identify user needs, and troubleshoot reported problems.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates, and patches.
• Document and inventory all IT systems.
• Assist in implementing new operating systems, servers, hardware deployments, and upgrades, including new system migrations and existing system upgrades.
• Participate in disaster preparedness plan preparation and deployment.
• Monitor and maintain antivirus and security applications for networks and workstations.
• Research and prepare recommendations, solutions, and quotes for new technologies, equipment, suppliers, and products, and assist in deployment.
• Maintain an IT request tracking system that allows users to submit requests and receive communication on request status and completion.
• Provide timely communication to leadership regarding the status of tasks and IT items.

Position Qualifications

• Bachelor’s degree.
• 3+ years of relevant network system experience.
• Experience using Microsoft Windows Server, Hyper-V, VMware, Active Directory, Office 365, Cisco, and Microsoft Azure.
• Ability to multitask and complete assignments within agreed-upon time frames.
• Demonstrated ability to troubleshoot end-user issues remotely.
• Ability to travel less than 10% of the time.
• Demonstrated ability to work collaboratively as a member of cross-functional teams, supporting colleagues and contributing actively to shared goals.
• Demonstrated ability to work independently.
• Familiarity with SQL Server and Microsoft Dynamics.
• Experience working in a manufacturing environment preferred.

Applicants must be legally authorized to work in the United States. We are unable to sponsor or assume sponsorship of employment visas at this time.