Service Coordinator

Service CoordinatorSiewert Equipment, a Division of Cummins-Wagner, is seeking a Service Coordinator at our Syracuse, NY location. Cummins-Wagner Company, Inc. is a leader in the distribution of industrial and mechanical equipment.Salary Range: $25.00-$32.00 per hourLocation: Syracuse, New YorkReports To: Service ManagerJob Overview:The Service Coordinator fulfills a key role in a dynamic work environment to include service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.Our most successful Service Coordinators:Possess superior communication and organizational skillsExhibit goal-oriented behaviors and time management principlesApply extensive attention to detail to all tasksExude a customer-focused attitudeHave the ability to resolve problems as they arisePossess proficiency in basic mathPossesses mechanical aptitudeExperience and proficiency using Windows-based programsHave 5 years of related experience preferred*Experience with mechanical equipment sales preferred*Possess a High School Diploma, or equivalentMust be able to pass background and reference checks, as well as a drug testScope of Responsibility:Telephone & email receptionPreparation of equipment, receipt acknowledgments, and quotations for technical services. Maintain service calendar and assist supervisors with service schedulingTimely preparation of job folders with proper documentationArrange prepaid hotel accommodations for overnight travelService order entry, parts purchasing, and related functionsDispatch & collect electronic work tickets to/from field service personnelPreparation of comprehensive inspection and repair reports for service & RSGInvoice & Process service jobs and warranty claimsWarranty coordination and claim processing with OEM’sOversee Planned Service Agreement proposals, renewals, and schedulingFacilitate credit card purchases and submit receipts to corporate accountingShop Supplies inventory support & replenishmentOrganized filing of paper and electronic service recordsCoordinating employee training and maintaining department training and certification recordsProvide technical telephone support to customers & coworkers (including reasonable after-hours support)Diffusing and resolving customer concerns and complaintsPerform all other duties as assignedCummins-Wagner Competitive benefits package:Employee Stock Ownership ProgramBonus ProgramTuition and Certification Fee Assistance401k MatchFlexible Spending AccountComprehensive Health InsuranceLife InsuranceShort & Long-Term Disability InsuranceOur History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. For more information on ESOPs, visit . Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.