Automotive Sales Business Development Center (BDC) Representative - Raceway Nissan & Jeep

Job Description

Job Description

Location: Freehold, NJ
Position: Automotive Sales Business Development Center (BDC) Representative
Company: Raceway Nissan & Jeep of Freehold

Raceway Nissan and Raceway Jeep of Freehold are looking for motivated, dependable, and
results-driven Sales BDC Representatives to join our growing team.

This is not a receptionist position. This is a performance-based role focused on responding to
customers, making outbound calls, setting appointments, confirming appointments, and creating
showroom traffic for both dealerships.

The right candidate is confident on the phone, organized, competitive, comfortable working
inside a CRM, and capable of handling a high volume of customer communication every day.

Responsibilities

• Respond quickly and professionally to internet leads, phone inquiries, online chats, and
  customer messages
• Make consistent outbound calls, texts, and emails to new and existing customers
• Set, confirm, and follow up on sales appointments
• Re-engage unsold customers, missed appointments, previous leads, and inactive
  prospects
• Perform customer retention and data-mining outreach
• Maintain accurate notes, tasks, appointments, and customer information in the CRM
• Work closely with sales managers and salespeople to improve appointment show and
  sold rates
• Communicate current inventory, promotions, incentives, and dealership offers accurately
• Meet established daily and monthly performance standards

Performance Expectations

BDC Representatives will be measured on:

• Outbound call and communication activity
• Lead response time
• Appointments set
• Appointments confirmed
• Appointment show rate
• Sold appointment rate
• CRM accuracy and follow-up completion
• Overall contribution to dealership traffic and sales

Qualifications

• Previous automotive BDC, call center, customer service, or sales experience required
• Automotive BDC experience is a strong plus
• Strong phone, written, and verbal communication skills
• Comfortable making a high volume of outbound calls
• Ability to manage multiple customers and follow-up tasks
• Reliable, punctual, organized, and goal-oriented
• Comfortable being coached and held accountable to performance standards
• Experience with VinSolutions, Podium, Matador, or similar dealership technology is a
  plus
• Bilingual candidates are encouraged to apply
• High school diploma or equivalent required
  Schedule
• Full-time position
• Saturdays are required
• Sundays and one additional weekday off
• Candidates must be available to work dealership business hours
  Compensation and Benefits
• Base salary plus monthly performance commissions
• Expected annual earnings of $50,000–$65,000 based on performance
• Health insurance and eligible employee benefits
• Retirement plan options
• Paid training and ongoing coaching
• Employee discounts on vehicles, service, and parts
• Opportunity for advancement within the Raceway organization

Apply Today

Candidates who are motivated by goals, enjoy speaking with customers, and want their
performance to directly impact their income are encouraged to apply.
Raceway Nissan and Raceway Jeep of Freehold are equal opportunity employers. Employment
may be contingent upon successful completion of applicable background screening and
pre-employment requirement

Employment is contingent upon completion of a background check and a negative pre-employment drug screen.