Housekeeping Supervisor

Housekeeping Supervisor

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections.

Responsibilities include:

• Inspecting room attendant's work performance within assigned section on a daily basis to ensure standards and productivity levels are being met and maintained.
• Inspecting all V.I.P. rooms in the absence of the Housekeeping Manager or Assistant Housekeeping Manager and reporting their availability to the Front Office, according to hotel standards.
• Overseeing the closing of the floors at the end of the day, ensuring the room attendants' carts are clean and restocked.
• Ensuring records of daily assignments are completed, signed off, and turned into the Housekeeping Office on time.
• Maintaining key control.
• Handling items for "Lost and Found" according to the standards.
• Monitoring cleanliness and orderliness of room attendants' carts, linen closets, control closets, stairways, and landings.
• Overseeing the daily assignment of duties, ensuring room attendants and house attendants carry a work assignment.
• Carrying an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Reporting on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiating work orders for repairs and maintenance and forwarding to Engineering. Following through on each work order until completed.
• Assisting with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensuring completion of cleaning projects on a biannual basis.
• Ensuring overall guest satisfaction.

Qualifications include:

• High School diploma or equivalent required. College course work in related field helpful.
• At least one year of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.