Field Service Technician

Job Description

Job Description

Sims Lifecycle Services (SLS) is seeking a Field Service Technician to work in the Montgomery, AL area.

Reporting to the Operations Manager - Field Services, the Field Service Technician is responsible for performing all service activities conducted at the SLS client location. Such service activities may include equipment de-installation, data destruction, data eradication, data capture related to hardware and components de-installed onsite, and packaging and palletization of equipment to be transferred to an SLS site. The incumbent must balance technical responsibilities with rigorous physical requirements and accuracy in all documentation tasks. The incumbent works in cooperation with and under the supervision of the SLS Field Services Supervisor or Lead Technician.

Principle Accountabilities

• Work with the Client's team of technicians and strictly adhere to all on-site and SLS service SOPs. 
• De-install serialized equipment from racks, cabinets, etc., at Client data centers while ensuring no damage or disruption to other live equipment running at the site.
• Perform data eradication of data storage media using one or more of the following methods: degaussing, crushing, punching, drilling, and/or boring.
• Capture key data/information for each unit and component de-installed onsite.
• Generate required documentation (e.g., Certificates of Data Destruction, Bills of Lading, etc.) related to the on-site service and provide a copy to data center personnel.
• Palletize and prepare all equipment and components for transfer from the client location to an SLS or subcontractor site.
• Record all on-site information needed by SLS to validate services performed on-site and time spent on-site.
• The Field Service Technician must be available to travel to work on different projects at different client locations or report to work at the nearest SLS Location.
• Other duties as assigned.

Key Relationships

·       Internal – Site and/or Department Manager, SLS personnel working at the client location.

·       External – Client’s Group Services Department, Client’s Technical Support Team.

Experience/Qualifications Required Experience/Education

·       Minimum of 2 years of experience in one or more of the following areas: Server de-installations, Server management, IT equipment de-installations, or IT hardware management

Skills and Competencies

·       Proficiency with MS Office Suite

·       Excellent documentation skills

·       Excellent attention to detail

·       Consistently presents himself/herself in a professional manner

Working Conditions/Physical Demands

• Work is sometimes performed in a typical office work environment.
• Work is sometimes performed in a non-climate-controlled warehouse environment, where workers may be exposed to dust, extreme temperatures, humidity, and high noise levels.
• Use of computer equipment, including various server/desktop/laptop workstations, makes and models of printers/faxes/scanners, network devices, and mobile devices.
• Long periods of sitting, standing, walking, and speaking and listening on the phone.
• Must have reliable transportation and be able to travel to other SLS and client sites.
• Must be able to take on new assignments as needed regardless of existing workload.
• Must be able to work under deadlines and related stresses in a timely manner.

Physical Demands

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodations to qualified individuals with disabilities and encourages prospective and current employees to discuss potential accommodations with the employer.

SLS is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Link to Apply:

-invite/6512/