Field Service Technician

Field Service TechnicianJoin a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Virginia. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.Summary of ResponsibilityThe Field Service Technician is responsible for the installation, repair and maintenance of machine tool equipment, controls (Fanuc, Siemens, etc.) and other components purchased by customers. This position works independently to ensure the highest level of quality and customer service satisfaction.What You Will ContributeTraveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizationsUtilizing machine tool manuals, technical documents, internal and vendor resources to research machine issuesEnsuring proper documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installationPromoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and trainingPossessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the companyPerform related duties as required. The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.Qualifications & CompetenciesFive years' experience with CNC machine repairExperience with Microsoft Office Suite and other business programs as requiredAbility to read and interpret drawings and schematics is requiredExcellent technical, communication, and presentation skills are necessaryMust be able to meet the physical requirements of the job including flexible hours and frequent travel and driving throughout a regional territoryWhat's in it for YouWe take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:Competitive starting salaryMarket competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance3+ Weeks' Vacation to Start10 Company Paid Holidays401(k) retirement plan with company contributionTuition reimbursementEmployee appreciation events and perksEmployee Assistance ProgramMental and Physical RequirementsThe physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Must be highly mobile, able to access all areas of the premises.Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.Ability to sit for prolonged period of times.Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.Ability to frequently use hands and arms.Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.