Full Time Pharmacy Delivery Call Center Clerk

Job Title

Under general supervision and according to established policies and procedures, operates a computerized cash register to record department items sold. Reconciles cash and register documentation at the end of the day. Performs other department duties as assigned. Demonstrates excellent customer services skills.

Qualifications

Education Minimum: High School diploma or GED

Credentials/Licensure Minimum: N/A

Related Experience Minimum: Three to six months of previous related experience.

Other Knowledge, Skills and Abilities

• Strong interpersonal skills are necessary to effectively greet, interact and communicate with customers, patients and Health System employees.
• Ability to read and write. Ability to understand instructions and communicate with customers.
• Ability to perform non-complex arithmetic and calculations including receiving cash and providing change for customers.
• Ability to concentrate and pay close attention to detail to ensure accuracy.
• Ability to perform and prioritize multiple tasks while coping with frequent interruptions.
• Ability to stand for up to 80% of work time.
• Presents and operates in a professional manner which commands respect, reflects a high level of competency, and encourages collegiality.
• Computer Competency Familiarity with standard desktop and Windows based computer system, including email, e-learning, intranet, and computer navigation. Ability to use other software required to perform essential functions.
• Physical/Mental Ability to lift up to 35 pounds without assistance. When lifting greater than 35 pounds, colleagues are required to use assistive devices.

Essential Functions

Greets customers, patients and colleagues with courtesy. Demonstrates excellent customer services skills to provide a remarkable customer experience.

Organizes the cashier area to receive customers by procuring currency bags and filling cash register and credit card machines with tape and ink as needed.

Accurately operates a computerized cash register to compute charges and assigns appropriate cost exceptions (e.g., employee/customer discount). Identifies items and matches to the appropriate department key. Receives cash, checks, credit cards, etc. and processes as appropriate.

Assumes accountability for cash, etc. at the end of each shift by verifying register tapes, posting necessary adjustments. Assists with balancing cash drawers. Complies with Health System and Department policies, procedures, practices and regulations when handling currency, checks, charges, etc.

Ensures cash drawer has the appropriate level of cash available and obtains additional change as necessary.

Maintains food product inventory including ordering from approved vendors, monitoring inventory levels to maximize turnover and minimize spoilage and waste. Maintains adequate inventory controls in the sales area.

Attends meetings as required.

Trains new staff to perform pharmacy clerk responsibilities.

Participates in the annual inventory process and other inventories as needed.

Appropriately utilizes downtime to assist Department operations.

Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.

Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Trinity Health. Discusses patient and hospital information only among appropriate personnel in appropriate private places.

Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision and Values of Trinity Health. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.