Waitstaff

Waitstaff

Salary Range $22.03 - $27.54*

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world's most esteemed brands, cutting-edge technology and the industry's most comprehensive luxury customer data, Saks Global is shaping the future of retail.

As a Restaurant Server, you are the face of the Saks Global dining experience. You will deliver warm, sophisticated hospitality by combining deep menu knowledge with flawless table service. Your ability to multitask with grace ensures every guest enjoys a premium, memorable meal that reflects our luxury brand standards.

Luxury Guest Service & Order Execution

• Gracious Hospitality: Managing table pacing and interacting with guests in a highly attentive, professional, and sophisticated manner.
• Epicurean Expertise: Utilizes a comprehensive knowledge of the food menu, including preparation methods, ingredients, and culinary terminology to describe dishes, articulate daily specials, and handle dietary restrictions.
• Beverage Craft & Pairing: Leverages a strong foundational knowledge of premium wine, beer, and spirits to offer tailored pairings and execute flawless technical beverage service procedures.

Station Operations & Maintenance

• Service Readiness: Executes all pre-shift, post-shift, daily, and weekly side-work duties as assigned by the management team.
• Table Settings: Follows strict brand guidelines regarding the proper order of service, ensuring correct placement of fine china, luxury glassware, and flatware based on the kitchen ticket.
• Upkeep: Cleans, sanitizes, and maintains server workstations and active dining areas to guarantee a spotless floor environment.
• Physical Setup: Assists with the physical mechanics of the dining room when necessary, safely moving or lifting service objects (e.g., tables, chairs, and highchairs).

Financial Oversight & Professional Standards

• Financial Integrity: Adheres strictly to established accounting procedures for all guest transactions, accurately managing split checks and all authorized payment methods within the POS system.
• Team Synergy: Actively participates in daily pre-shift meetings to review daily covers, VIP reservations, and culinary updates.
• Luxury Standards: Maintains the highest level of personal hygiene and luxury presentation standards, including a clean, pressed uniform and professionally groomed hair and nails to eliminate any risk of food contamination.

Schedule & Shift Integrity

• Arrives to the workstation on time, fully dressed in proper uniform, and prepared to work with the tools necessary to perform daily duties.
• Exercises absolute integrity with scheduling by punching in/out accurately for all shifts and coordinating timed meal breaks seamlessly with the floor team.
• Follows established restaurant procedures for any schedule or shift changes, and coordinates all time-off requests proactively with management, placing the operational needs of the restaurant first.

High School Diploma or GED preferred.

Proven experience in a high-end, premium, or upscale food and beverage environment following strict table service guidelines.

Service Mastery: Thorough knowledge of upscale order of service guidelines, fine dining table setups, and common culinary and beverage terminology.

Interpersonal Excellence: Exceptional customer service and problem-solving skills, with a natural ability to interface graciously with a premium clientele.

Attributes: Self-motivated, highly organized, detail-oriented, and a strong champion of a collaborative "win together" team culture.

Physical Requirements: Role requires significant physical stamina for extended periods of standing, walking the floor, bending, climbing stairs, and the ability to lift and carry up to 35 pounds.

Scheduling Flexibility: Must be willing to work a flexible schedule tailored to premium retail and hospitality business needs, which will include evenings, weekends, and holidays.

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).