Branch Manager

Base Salary Range USD $56,812.69 - $73,856.50 per year. Benefits All full‑time employees receive a generous benefits package in addition to their compensation. For more details visit Job Details Responsibilities and Duties: Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs. Manage the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals. Consistently and regularly coach branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment. Prepare and submit reports reflecting branch activity and growth as needed. Develop additional business by networking with local establishments, such as retail and automobile businesses, and building strong community relations. Implement internal branch auditing procedures, which properly control all negotiable items and company records held within the branch. Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem‑solving skills to resolve product, service, and policy‑related obstacles for customers. Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Promptly investigate and thoroughly work to resolve customer and employee inquiries and complaints. Attract high‑quality and diverse talent, coordinate and interview prospective candidates, and make recommendations to management for vacancies. Participate in company meetings and professional development activities to keep abreast of current trends and changing environments to enhance competency. May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc. Required Qualifications: Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry. Two (2) years of successful supervisory experience, or recent successful completion (within past three (3) years) of a lending training program (e.g., Mariner’s BMT program) or other closely aligned course of study. Additional applicable years of experience may be substituted for supervisory experience. Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional applicable years of experience may be substituted for a degree. Reliable transportation required. Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel. Highly proficient in Microsoft Office or similar programs with knowledge of and the ability to learn financial services programs. Ability to complete essential duties/functions in a timely, accurate manner. Demonstrated problem‑solving skills, project leadership skills, and interpersonal skills in demanding situations. Must obtain applicable, required licenses to sell insurance products that are offered to customers by the branch. Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies. Preferred Qualifications: Bilingual fluency in Spanish/English. Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch. Hours of Work Monday, Wednesday, Thursday: 9:00 AM‑5:00 PM Tuesday: 9:00 AM‑7:00 PM Friday: 9:00 AM‑5:30 PM Saturday hours required seasonally and as business needs require. Work schedule may change as business needs require. Physical Demands Employee must sit for extended periods, use hands and arms, operate computer and phone systems, and occasionally lift up to twenty (20) pounds. Specific vision abilities required include close vision and the ability to adjust focus. EEO Mariner Finance is an Equal Opportunity Employer. Employees must be able to perform the essential duties/functions of the position satisfactorily, and reasonable accommodations will be made for qualified individuals with disabilities if requested. Drug/Alcohol/Smoke-free workplace. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice. #J-18808-Ljbffr