Volunteer Engagement and Partner Resources Specialist

Job Description

Job Description

POSITION: Volunteer Engagement and Partner Resources Specialist

SUPERVISOR: Director of Volunteer Services and Partner Resource

STATUS: Hourly/Non-Exempt

PAY RANGE: $24.00 - $27.00 Hourly

The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors.

LOS ANGELES REGIONAL FOOD BANK

The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve. Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include: Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees.

ESSENTIAL FUNCTIONS

The position of the Volunteer Engagement and Partner Resources Specialist will support and expand our agency partnerships and volunteer engagement efforts. This role is responsible for recruiting and training volunteers, coordinating volunteer events, maintaining partner relationships, and supporting the College Corps fellowship program.

WHAT YOU’LL DO

Volunteer Coordination & Community Engagement: Recruit, schedule, and coordinate individual and group volunteers to support the Food Bank’s network of partner agencies. Build strong relationships with volunteers and motivate them to continue engaging with the Food Bank and agency network by ensuring that they have a positive experience. Supports volunteer recognition strategy, ensuring year-round appreciation initiatives that increase retention and engagement. Lead, train, orient, and supervise volunteers at on-site and off-site events, such as drive-through, pop-up, and walk-up food distributions. Attend recruiting events within the community and perform community outreach to increase volunteer participation. Conduct site visits to review partner volunteer operations, develop partner relationships, and monitor for compliance with applicable policies.

Program Administration & Operational Support: Provides programmatic and administrative support for the #CaliforniansForAll College Corps program. Maintain volunteer management systems and databases to track and report volunteer activities, such as hours completed, name of project or program, etc. Support the Volunteer Director in designing and implementing new initiatives and special projects to strengthen volunteer impact.

Respond to telephone, voicemail, written, and e-mail inquiries. Assist with special projects and events.

Performs other such duties and projects as assigned by department leadership. Duties and responsibilities are subject to change based on business needs.

Communication & Workplace Effectiveness: The individual emphasizes organizational values in their work activities and demonstrates professionalism in all activities. The individual synthesizes available information to draw proper conclusions, seeking clarity and direction from the supervisor when needed. The individual identifies and resolves problems in a timely manner along with gathering and analyzing information skillfully. The individual speaks clearly, listens carefully, and manages or controls feelings and emotions in positive or negative situations, seeking further guidance in an effort to de-escalate a situation. The individual prioritizes and plans work activities according to priorities, uses time efficiently and works with the supervisor to develop realistic action plans. The individual actively promotes and personally observes safety and security procedures, and uses equipment and materials proper

QUALIFICATIONS

• Prefer 2 years’ College-level course work completed.

• Experience in volunteer recruitment or event management desired.

• 1-2 years experience with Social Service Agency preferred.

• Ability to work in a fast-paced environment that requires strong multitasking skills, excellent time management, and self-starter mentality.

• Great public speaking, oral and written skills.

• Able to complete assignments with attention to detail and high degree of accuracy.

• Demonstrated capability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations.

• Must be resourceful and possess good analytical skills with the ability to think creatively to solve problems.

• Proficient skills in the Microsoft Office suite (Word, Excel, PowerPoint, etc.) and Google platform (Google Docs, etc.).

• Ability to work productively in an environment with frequent interruption.

• Ability to properly handle confidential information.

• Conducts self in a professional, respectful, and courteous manner during all interactions. Works effectively and collaboratively with others towards common goals. Presents a professional appearance and demeanor.

• Regularly walk volunteers to different locations around the Food Bank throughout the day.

• Regularly required to sit, stand, bend and occasionally lift up to 35 pounds.

• Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members. Demonstrates strong planning, organizing, time management, and interpersonal skills.

• Flexible to occasionally work early-morning and evening hours.

• Willingness to adjust hours to accommodate the needs of the job.

• Ability to work well with a diverse group of staff and volunteers.

• Bilingual, English/Spanish or other languages preferred, but not required.

• Communicates accurately, honestly, supportively and in a timely manner with external stakeholders and department and interdepartmental team members. Demonstrates strong planning, organizing, time management, and interpersonal skills.

• Passion for the Food Bank’s mission and commitment to the values of the organization: collaboration, inclusion, diversity, equity, accessibility, respect, service, stewardship & accountability.

BENEFITS

We offer a comprehensive benefits package:

• Medical: Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds

• Dental: Employee HMO coverage available at no cost

• Vision: Comprehensive vision insurance with generous allowances for examinations and material costs

• Flexible Spending Accounts

• Employer-paid Life Insurance and Long-Term Disability

• Optional Long-Term Care Insurance

• 403(b) retirement savings plan with employer match

• Employee Assistance Program (EAP) with expanded Mental Health

• Employee recognition programs

• Growth & career development support for professional certifications and additional training resources

• Vacation: Two weeks annually for the first three years

• Holiday: Nine paid holidays; eligible upon date of hire

• Sick Leave Time available

As a part of the Food Bank’s pre-employment screening process, all potential employees are subject to a Criminal Background Check.

In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

The Los Angeles Regional Food Bank is proud to be an “Equal Opportunity Employer.” Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Food Bank fosters an organizational culture where ideas and decisions from all people help us grow, innovate, and serve in a rapidly changing world. We strongly encourage people from underrepresented groups to apply.