Admissions Representative

OVERVIEW The Admissions Representative helps ensure that comprehensive, quality patient care is delivered in a timely manner to all patients receiving treatment at the center. This individual is responsible for coordinating patient charts and the location of patients in the waiting room area along with Clinical Management and keeping family and caregivers informed. Directs all calls to the appropriate persons. Has the ability to function independently and to work cooperatively with other staff members. This individual maintains professional and effective working relationships with all members of the health care team. Employee maintains neatness and cleanliness of general work area and person. DUTIES AND RESPONSIBILITIES Patient Admissions It is the primary responsibility of the Admissions Representative to check-in patients. It is imperative that the Admissions Representative prioritizes the check in process to ensure that each patient and other visitors are greeted immediately upon arrival: Greets patients and all other visitors upon arrival to the center in a pleasant manner, answers their questions and directs them into the patient care process as appropriate. Obtains a copy of the patient’s insurance cards and other registration information as needed. Collects pre-determined deposit amount due from patient and returns a copy of the receipt to the patient. Completes all admission paperwork, places the armband on the patient after verifying the information is correct, and informs medical staff that the patient is ready. Assists in coordinating and communicating the location of the patients to family members, physicians and other appropriate individuals as needed. Answers phone lines, being able to answer and direct more than one call at a time, taking appropriate messages and transferring calls in a manner that is accurate, complete, and timely. Patient and Chart Preparation Completely understand and operate the registration portion of the A/R system. Inputs all registration information into the computer and verifies the information with the patient. Ensures that pre-verification of each patient’s benefits has been done prior to surgery. Other front desk duties Assists with insurance verification as indicated. Back-up Duties Ability to perform other positions in the business office as follows: Surgery Scheduling. Medical Records. Other duties may be assigned by the immediate manager/supervisor or leadership team. SKILLS, EDUCATION, EXPERIENCE AND REQUIREMENTS To perform this job successfully, must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. High School diploma. College/business courses preferred. Ability to communicate and work well with people. General business office or hospital/ASC/Medical office experience. Strong computer skills. General knowledge of medical insurance. General knowledge of medical terminology. Supports the center’s philosophy, policies procedures and goals. Communicates a positive and caring attitude toward peers, other staff members, patients, and visitors. Works as scheduled and reports to duty on time. Complies with allotted meal/break times, remaining flexible and willing to adjust to changing facility needs. Completes all tasks in a timely and professional manner. Participates in facility staff meetings. Maintains confidentiality of patient and employee information. Performs assigned duties as well as other functions as needed, or requested, demonstrating competence, and seeking guidance, direction and assistance. #J-18808-Ljbffr Jax Spine and Pain Center