Receptionist

Whitecap Search is a New York City-based nonprofit organization dedicated to supporting older adults and helping them remain independent, engaged, and connected to their communities. Whitecap Search provides a comprehensive range of services, including case management, home care, affordable housing, mental health services, legal assistance, meals, older adult centers, caregiver support, and protective services. The successful candidate will contribute to Whitecap Search's mission by providing compassionate, respectful, and client-centered support to older adults and their families. This position requires strong communication skills, cultural sensitivity, reliability, and a genuine commitment to serving the aging population.

Key Responsibilities

• Assist with confidential client records and documentation.
• Answer and direct incoming telephone calls and respond to general inquiries.
• Demonstrate compassion and person-centered services.
• Assist clients with accessing benefits through Whitecap Search.
• Provide information about Whitecap Search programs, services, activities, schedules, and procedures.
• Direct clients to the appropriate social worker, case manager, program staff, or other department.
• Assist older adults and visitors with check-in and registration procedures.
• Schedule appointments, meetings, activities, and other program-related services as needed.
• Maintain accurate records, sign-in sheets, calendars, and other administrative documents.

Qualifications

• 2 years in reception, customer service, office administration, healthcare, social services, or a similar environment preferred.
• Excellent verbal and written communication skills.
• Friendly, patient, and professional demeanor.
• Strong organizational skills and attention to detail.
• Comfortable answering phones and interacting with people.

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted guarantee of certain compensation package for position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.