Customer Care Representative - Enterprise
MSC Industrial Direct
MSC Industrial Supply - - Responsibilities: Processes electronically generated orders, quote requests, customer service inbound phone calls, email and chat inquiries for MSC's large Enterprise Customers.; Assists customers and other team members with basic customer technical issues, product knowledge, order processing gaps while also resolving all customer service concerns.; Interacts with National Account Managers in order to promote MSC's sales related solutions, account retention and revenue generation strategies.; Communicates customer concerns to management ensuring the most effective problem resolution.; Utilizes 3rd party purchasing portals. Works with the Credit and ITB2B Teams to ensure customers' orders are being processed and invoice rejections are minimized.
Vacancy posted 2 days ago
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