Administrative Dispatcher/Receptionist

SERVPRO

Servpro Administrative Dispatcher/Receptionist

Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as an Administrative Dispatcher/Receptionist. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow. Primary Responsibilities

Receive and enter all lead calls and job referrals
Intake customer and client calls into the Servpro system and ensure follow-up to maximize excellent customer service
Receive general phone calls and refer to appropriate staff member
Document calls for weekly call log report
Dispatch lead calls and job referrals to production manager and sales/marketing team
Daily analyze dispatch WIP report
Office administrative duties such as preparing email and written correspondence
Perform detailed and accurate data entry
Assist other departments, as needed

Position Requirements

2+ year(s) of administrative or office-related experience
Experience in service industry environment a plus
Possess polite, confident, and excellent customer service skills, including listening and questioning skills
Excellent organizational skills and strong attention to detail
Capability to work in a fast-paced, team-oriented office environment
Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate® and proprietary software
Minimum of HSD/GED
Able to successfully complete a background check subject to applicable law

Hours

40 hours/week, flexible to work overtime when required
Monday - Friday 8 a.m. to 5 p.m.

Pay Rate Competitive pay based on experience Swizek Enterprises, Inc is an EOE M/F/D/V employer Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21 Compensation: $18.00 - $21.00 per hour

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Vacancy posted 14 days ago

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