Application Support Specialist

Title: Application Support Specialist
Location: Richmond, VA 23234 (Onsite)
Duration: 6 Months Contract
Responsibilities:

• Work and collaborate with users, engineering, and support teams to set up and maintain workflows
• Work and collaborate with Production Data Analyst to investigate and resolve inventory discrepancies
• Train new and existing users
• Partner with IT to ensure system configuration and uptime
• Implement methodologies and processes for reporting performance metrics
• Collaborate with users, engineering, IT, and MES vendor on improving operational performance
• Guide users in defining requirements for added features, problem resolution and proper application utilization
• Develop and implement process improvements by actively participating on cross functional teams
• Identify opportunities to optimize and integrate isolated systems and/or automate existing processes for efficiency
• Be a part of short- and long-term projects to implement process improvements and efficiencies
• Work with MES vendor on updates, upgrades and new tool configuration
• Perform testing to ensure developmental needs meet functional requirements
• Formulate and maintain MES procedures and documentation
• Stay abreast of current information and developments concerning MES

Qualifications:

• 2-year technology degree or equivalent preferred, not required
• 1-2 years of manufacturing experience preferred
• Line of business experience preferred
• A programming background;
• Able to work with people at different levels;
• Self-managed, good with handling multiple projects;
• Some IT background - infrastructure would be good, software is not necessary;
• Not sure how you quantify this, but I need someone with grit (this assignment will be a challenge, he/she will be supported and join a good team, but this person needs to be able to push and make things happen).
• Specific application experience is not required but nice to have. Applications we work with: Windows OS, SAP, the main system will be a shopfloor management application.

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We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

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