Healthcare Call Center Supervisor
Virtual Vocations Inc
Dedicated to enhancing member experiences, the full-time Healthcare Call Center Supervisor will oversee remote teams, ensuring high service levels and member satisfaction while managing call center operations and performance metrics. Key responsibilities Supervise and monitor agent performance, providing coaching and support to optimize service delivery Oversee daily assignments and ensure team productivity aligns with business needs and service goals Conduct performance evaluations and manage the onboarding process for new hires Required qualifications Minimum of 3 years of customer service experience in the insurance or healthcare industry At least 2 years of lead or supervisory experience High School Diploma or GED required; college education preferred Knowledge of Medicare Managed Care and related healthcare procedures Bilingual proficiency in Vietnamese, Korean, Mandarin, or Cantonese is strongly preferred Virtual Vocations Inc
Vacancy posted 3 days ago
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