Desktop Support Specialist

Job Description Company Overview Mphasis is a leading applied technology services company that leverages next-generation digital solutions to help enterprises transform and stay ahead in a rapidly evolving marketplace. With a focus on customer-centric innovation, Mphasis integrates cloud, cognitive, and digital technologies to deliver hyper-personalized experiences and drive business success globally. Responsibilities Provide technical support for desktops, laptops, printers, and mobile devices Troubleshoot hardware, software, and network issues Install, configure, and maintain computer systems and applications Manage user accounts (password resets, permissions, onboarding/offboarding) Assist with email, VPN, and remote access support Document technical issues and resolutions Support system updates, backups, and security protocols Coordinate with third-party vendors when necessary Maintain IT inventory and equipment tracking Requirements Good speaking and written language skills Proven work experience 5 + years as a Desktop Support Engineer or Technical Support Specialist or similar role Hands-on experience with Windows & Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of networking, endpoint security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Exceptional Customer Service skills. Keen attention to detail. Able to prioritize and perform Service Desk tasks Ability to work various shifts Manage Client Audit Requirements and provide evidence on a timely manner Must have a working understanding of the ITIL framework. Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision. Customer-oriented attitude Degree / diploma in Computer Science (preferred) Able to travel to different offices within/outside the country (if required) MCSA/MCSE/CCNA would be an added advantage #J-18808-Ljbffr