Systems Support Specialist

Position Title Systems Support Specialist – Osher Lifelong Learning Institute (OLLI), Florida Atlantic University, Boca Raton, FL Position Summary Join the vibrant Osher Lifelong Learning Institute at Florida Atlantic University, a community dedicated to advancing intellectual curiosity and lifelong learning. As a Systems Support Specialist, you will be the primary owner of OLLI’s information systems, responsible for planning, managing, and executing tasks that support registration, CMS‑managed website, and related data processes. Responsibilities Plan, develop, and manage OLLI information systems and technology operations to support registration, membership, communications, and program delivery. Administer and optimize the CampusCE registration platform (CMS/CRM), including configuration, instance setup, eCommerce integration, testing, and enhancements; ensure data integrity and a high‑quality user experience. Manage OLLI’s CMS‑driven website and registration content, creating and maintaining course listings, program pages, and updates for accuracy and usability. Develop and manage communication data, distribution lists, and segmented mailing/email lists to support outreach and customer communications. Produce and analyze monthly reports/dashboards on registrations, membership, revenue, and instructor activity. Collaborate with CampusCE vendors and internal technical teams to support system updates, database management, reporting tools, and application needs. Provide training and technical guidance to university partners, including system configuration, customization, and development of training materials. Assess and respond to stakeholder needs, troubleshoot registration issues, resolve user access challenges, and support program requirements. Document processes and maintain operational quality, ensuring system reliability, data accuracy, and adherence to best practices. Maintain system access and connectivity, ensuring reliable availability of networks and business‑critical systems. Perform other job‑related duties as assigned. Qualifications Master’s degree from an accredited institution in an appropriate area of specialization; or bachelor’s degree in an appropriate area and two years of relevant experience. Knowledge of business intelligence software tools and statistical software packages. IT operations experience. Strong communication and problem‑solving skills. Thorough understanding of database design and database management systems, and data analysis. Proficiency with Microsoft Office Suite and Google Apps suite. Preferred: bachelor’s degree in computer science or related field with two years of experience. Benefits & Perks Medical (PPO/HMO $50 per month single, $180 per month family), dental, vision, life insurance. Flexible Spending Plans, Employee Assistance Program (EAP). State retirement options including tax‑deferred annuities and Roth 403(b) plans. State public service loan forgiveness (PSLF) program. Sick Leave Pool Program. Paid time off: vacation, sick leave, 1 personal day, 9 paid holidays, paid winter break (at President’s discretion). Paid Community Engagement Volunteer Service Day. Employee Educational Scholarship Program (EESP) for eligible staff/faculty—tuition assistance after 6 months; may extend to spouses and dependent children. Employment Details Salary : $60,000 – $70,000 annually Location : Boca Raton, FL Work Days and Hours : Monday – Friday, 8:00AM – 5:00PM Application Deadline : 2026‑07‑28 Application Requirements Resume, cover letter, official sealed transcripts. Selected candidates must complete all employment screenings prior to the start of employment. EEO Statement Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination. If you require an accommodation to participate in any part of the recruitment process, please contact Florida Atlantic’s Office of Civil Rights and Title IX. #J-18808-Ljbffr Florida Atlantic University