IFB Broker Experience Representative

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

The IFB (Individual & Family Business) Broker Experience Representative serves as a key point of contact for our broker partners, providing exceptional support throughout the sales process. This role is responsible for troubleshooting operational issues, answering inquiries related to enrollment, eligibility, marketing, and more, while ensuring a seamless experience for our brokers. Performs other duties as assigned.

Key Accountabilities

• Serve as the primary resource for broker service inquiries, providing timely and accurate information.
• Triage and resolve questions related to marketing materials and/or enrollment processes.
• Collaborate with internal teams to address and resolve operational issues efficiently.
• Build and maintain strong, positive relationships with broker partners.
• Perform additional duties as assigned to support team and organizational goals.

Required Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in customer service, health insurance, or broker services.
• Experience with Individual & Family Business (IFB) products

Preferred Qualifications

• Exceptional customer service and relationship-building skills.
• Strong communication and follow-up abilities.
• Proven problem-solving and issue resolution experience.
• Ability to work independently and collaboratively within a team environment.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI

The full salary grade for this position is $41,300 - $70,800. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $41,300 - $61,950. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.