Business Process Owner - Intermediate

Responsibilities Plan, direct and coordinate activities for moderately complex and complex processes Understand the process operating objectives, business rules, performance requirements, risks, and controls Develop, sustain, and manage defined business processes Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks Develop communication plans for customers and internal stakeholders Utilize reporting, data, and analytics to measure process and project performance Lead solution development including business case/benefits substantiation Requirements Bachelor's degree; OR 4 years of relevant education and/or experience Minimum of 3 years working within a Contact Center environment Proven experience working effectively across multiple departments and teams Demonstrated ability to identify inefficiencies, analyze requirements, design, test, and implement improved business processes Ability to dissect complex issues and collaborate to develop viable solutions #J-18808-Ljbffr Jobtailor