Technical Sales Account Manager

Job Description

Summary / Objective:

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The Key Account Manager (Sales Engineer) is an entry level sales engineer responsible for

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developing strategic partnerships with key customers by combining engineering expertise with

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consultative sales leadership.

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This position serves as the primary advisor for assigned accounts, driving sales of products which

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improve customer manufacturing processes, increase operational efficiency, and optimize application performance through Habasit's engineered solutions.

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The Key Account Manager works closely with Engineering, Product Management, Technical Services and Operations to design application-specific solutions, support complex projects, and drive sustainable business growth through innovation and value-based selling.

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Habasit will provide technical and commercial onboarding training at our facilities in Suwanee, GA.

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(4-6 weeks)

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Essential Functions:

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In accordance with the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

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Sales & Engineering Support

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• Develop a strong understanding of assigned customers, their equipment, manufacturing processes, and business needs.

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• Recommend Habasit conveying and power transmission products that address customer applications and improve productivity, reliability, and operating performance.

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• Conduct customer visits, application reviews, product demonstrations, troubleshooting, and basic process assessments.

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• Identify opportunities for product replacements, upgrades, improvements, and competitive

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conversions.

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• Support product installation, commissioning, start-up, and implementation activities as

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needed.

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• Work with Technical Services and Engineering to address customer application requirements and

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develop appropriate solutions.

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• Develop new business within existing accounts and identify opportunities with new

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customers.

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Strategic Account Management

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• Develop and maintain strong relationships with engineering, maintenance, operations, purchasing, and other key customer contacts.

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• Support account plans focused on customer retention, growth, and long-term partnership.

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• Identify opportunities related to new equipment, production lines, process improvements,

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automation, and capital investments.

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• Prepare quotations and support pricing and commercial discussions in accordance with company

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guidelines.

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• Maintain an accurate opportunity pipeline and customer information using CRM tools, including

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Sugar CRM.

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• Follow up on customer opportunities and ensure appropriate internal resources are

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engaged.

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Cross-Functional Collaboration

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• Work with Product Management to identify customer needs and recommend appropriate products and solutions.

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• Partner with Customer Care, Manufacturing, Supply Chain, Quality, Operations, Engineering,

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and Technical Services to support customer requirements.

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• Communicate customer feedback, product requirements, competitive information, and market trends to appropriate internal teams.

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• Participate in customer problem-solving, failure analysis, continuous improvement, and Voice of

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Customer activities.

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Industry & Technical Leadership

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• Remain current on conveyor technology, polymer materials, power transmission systems,

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manufacturing processes, and emerging automation technologies.

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• Represent Habasit during seminars, customer training sessions, trade shows, and industry

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conferences.

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• Deliver technical presentations and educational workshops for customers, distributors, and

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internal teams.

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• Promote industry best practices, innovation, sustainability, and continuous improvement

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throughout customer engagements.

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Required Skills / Abilities:

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• Strong technical aptitude with basic understanding of mechanical systems, manufacturing

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processes, and industrial equipment.

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• Ability to understand and interpret basic engineering drawings, specifications, and technical

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documentation.

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• Strong customer service mindset.

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• Ability to understand complex problems and develop practical solutions.

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• Strong verbal, written, and presentation skills.

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• Ability to explain technical information clearly to both technical and non-technical

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audiences.

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• Strong analytical and problem-solving skills.

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• Proficiency in Microsoft Office applications.

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• Strong organizational and follow-up skills.

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• Ability to work independently while collaborating effectively with internal teams.

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Supervisory Responsibility:

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This position does not typically supervise staff.

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Work Environment:

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This position operates in a professional office environment with frequent exposure to manufacturing settings and customer facilities. The role may include exposure to forklift traffic, equipment noise, and production processes.

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Physical Demands:

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• Prolonged periods of sitting, standing, and walking.

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• Frequent use of hands and arms for handling product samples and presentations.

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• Must be able to lift up to 20 lbs. occasionally (up to 40 lbs. in some assignments).

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• Required to safely operate a motor vehicle in varied conditions.

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Position Type and Expected Hours of Work:

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Full-time, Monday through Friday, 8:00 AM to 5:00 PM. Evening and weekend work may be required to meet customer demands, project deadlines, or trade show schedules.

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Travel:

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Extensive travel (up to 50%) is expected, including overnight stays for customer visits, trade

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shows, training, and business meetings.

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Required Education and Experience:

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• Bachelor's degree in Engineering.

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• Equivalent combination of education, technical training, and relevant experience may be

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considered.

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• Experience in technical sales or application engineering.

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• Experience with conveyor systems, power transmission, industrial automation, or engineered

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products.

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• Experience working with manufacturing customers.

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• Experience with CRM systems and structured sales processes.

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• Exposure to complex sales cycles and multiple customer stakeholders.

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• Up to 4 years of experience in technical sales, application engineering, manufacturing,

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industrial products, conveyor systems, power transmission, or a related field.

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• Experience working with OEMs, manufacturers, distributors, or industrial end users

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preferred.

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• Demonstrated ability to develop customer relationships and identify sales

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opportunities.

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• Experience working with technical products or industrial applications preferred

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Other Duties:

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This job description is not designed to cover all activities, duties, or responsibilities. Duties

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may change at any time with or without notice.

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Employment with Habasit America is at-will. Habasit America is an equal opportunity employer and

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does not discriminate based on race, color, age, sex, sexual orientation, gender identity,

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religion, disability, national origin, veteran status, or any other legally protected status.

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