Sales Associate

Overview PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style, whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guided shops, and online at and About Express Express is a multichannel apparel brand dedicated to creating confidence and inspiring self‑expression. Since its launch in 1980, Express has embraced a design philosophy rooted in modern, confident and effortless style. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store, and the Express mobile app. Store Name Westroads Mall Responsibilities Express is seeking a Retail Sales Associate to join our team. Key Responsibilities Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers. Follow company policies and procedures to ensure the safety of all associates and customers. Assist with product launch changes according to company SOP. Deliver a great customer experience and fulfill all aspects of the customer experience model. Process transactions quickly and accurately to reduce customer wait time. Positively resolve customer service‑related issues, determine resolution, or escalated further and communicate all issues and resolutions to Store Management. Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate. Perform other essential functions as directed by the supervisor. Required Experience & Qualifications Education: High School or Equivalent. Years of Experience: 0–2 years of relevant experience – minimum 6 months. Proficient in the use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends and non‑business hours. Meets physical requirements. Critical Skills & Attributes Previous retail experience preferred. Customer service skills and ability to interact with customers. Strong verbal and written communication skills specifically with customers, sales leadership team and associates. Demonstrated collaborative skills and ability to work well within a team. Benefits And Compensation Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with Company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. For part‑time associates, PHOENIX partners with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may also be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate. Closing If you would like to know more about the California Consumer Privacy Act click here. Equal Opportunity Employer Statement An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say "Associate Relations" or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Seniority Level Entry level Employment Type Full‑time Job Function Sales and Business Development Industries Retail #J-18808-Ljbffr EXPRESS