Salesforce Solution Architect

Role Description

Own architecture and development for Salesforce and its adjacent GTM integrations — LeanData, Chili Piper, HubSpot, Gong, and Stripe — designing for scale rather than one-off fixes.

• Serve as the team's technical escalation point for development and integration work beyond standard admin configuration.
• Instrument proactive monitoring and alerting for revenue-critical systems, and build a technical debt roadmap with a defined burn-down cadence.
• Design, document, and ship AI-assisted workflows — scaling SysOps velocity and extending into GTM rep-facing capabilities.
• Execute sprint-based admin and configuration work alongside development, and bring design rigor — design docs, architecture review — to how the team builds.
• Mentor and upskill junior admins, building technical capability beyond a single point of failure.

Qualifications

• Owned and shipped development work to production — triggers, async Apex, REST/API integrations — and owned the integration architecture between Salesforce and external systems (payment, conversation intelligence, or GTM tooling).
• Designed or instrumented production monitoring and alerting for a system you owned.
• Built AI-assisted workflows or tooling that scaled beyond your own use.
• Worked with Salesforce Sales Engagement.
• Identified, prioritized, and burned down technical debt in a live production system — not just a greenfield build.

Requirements

• Direct experience with Stripe, Gong, Chili Piper, LeanData, Intercom, and/or HubSpot specifically.
• A track record of mentoring or upskilling less senior admins.
• Prior experience moving a systems team from reactive to proactive operating maturity.
• Familiarity with Service Cloud Voice, Amazon Connect, AWS, Agentforce, or Einstein Conversation Insights.

Company Description

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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