IT Support Specialist

Our client, a leading financial services firm in the Brickell area, is seeking an experienced IT Support Specialist to provide white-glove technical support to corporate end users and executives. This role is responsible for troubleshooting hardware, software, and network issues, managing user accounts, deploying equipment, and ensuring a seamless technology experience in a fast-paced financial environment. Experience supporting Microsoft 365, Active Directory, and enterprise Windows environments is highly preferred. Responsibilities Provide Tier I/Tier II desktop support for Windows laptops, desktops, mobile devices, printers, and peripherals. Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Manage user accounts, permissions, and password resets within Active Directory and Microsoft Entra ID. Image, configure, deploy, and maintain desktops and laptops. Support onboarding and offboarding by provisioning equipment, accounts, and access. Resolve incidents through ServiceNow or a similar ticketing system while meeting established SLAs. Support conference room technology, video conferencing, and executive meeting spaces. Troubleshoot VPN, Wi‑Fi, network connectivity, and remote access issues. Coordinate hardware replacements, software installations, and system upgrades. Document issues, resolutions, and knowledge base articles. Escalate complex technical issues to infrastructure or engineering teams when necessary. Participate in office technology refreshes, migrations, and other IT projects. Deliver exceptional customer service to internal employees, including executive-level users. Qualifications 3+ years of IT Support, Desktop Support, or Help Desk experience in an enterprise environment. Experience supporting Windows 10/11 and Microsoft 365. Strong knowledge of Active Directory, Microsoft Entra ID, and Exchange Online. Experience with ServiceNow, Jira, or similar ticketing systems. Familiarity with Intune, SCCM, or endpoint management tools. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi. Experience supporting printers, scanners, conferencing systems, and mobile devices. Strong troubleshooting, communication, and customer service skills. Ability to prioritize multiple requests in a fast-paced environment. Financial services, banking, or professional services experience is preferred. Preferred Certifications CompTIA A+ ITIL Foundation Microsoft 365 Fundamentals (MS-900) The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment. #J-18808-Ljbffr The Phoenix Group