Client Delivery - Assistant Vice President

Alternative Data Management, Servicing Team Lead - Assistant Vice President

Stamford, Connecticut, United States

About the Role

iCapital is seeking an Assistant Vice President, Alternative Data Management (ADM) Servicing Team Lead to oversee daily servicing operations across alternative investment products. This role will be responsible for managing a team supporting end-to-end document and data processing such as capital activity, financial reporting, and investor servicing.

This individual will drive operational excellence by ensuring high-quality delivery, advancing straight-through processing (STP) initiatives, and implementing robust quality control frameworks. This role will serve as a key bridge between the Operations, Data Solutions, and Product teams, helping scale servicing capabilities while maintaining strong client outcomes. The ideal candidate thrives in a fast-paced, detail-oriented environment and brings a balance of leadership, process optimization, and technical acumen.

Responsibilities

• Lead and develop a team of analysts and associates responsible for ADM servicing workflows across fund structures.
• Set clear priorities, allocate workloads, and ensure all deliverables meet deadlines and quality standards.
• Provide ongoing coaching, performance feedback, and development support to enhance team capabilities.
• Serve as an escalation point for complex servicing and data issues.
• Oversee end-to-end processing of capital activity (calls, distributions, transfers), financial reporting (NAVs, capital account statements), document ingestion, classification, and data extraction.
• Ensure accuracy and completeness of investor and fund-level data.
• Review and validate outputs for client delivery and downstream reporting.
• Drive the adoption of straight-through processing by identifying automation opportunities in document classification and data extraction.
• Partner with Data Solutions and Product to enhance AI/ML-driven workflows.
• Reduce manual touchpoints and improve throughput, accuracy, and scalability.
• Establish and enforce operational controls, including rule-based exception tracking and stoplight frameworks.
• Monitor KPIs such as error rates, turnaround times, and exception volumes; implement corrective actions where needed.
• Ensure adherence to internal policies, audit requirements, and data governance standards.
• Partner with Client Delivery and Relationship Management teams to resolve servicing issues and improve client experience.
• Support onboarding of new funds and accounts, ensuring proper setup and data integrity.
• Collaborate with internal stakeholders (Product, Engineering, Data Solutions teams) on platform enhancements and issue resolution.
• Develop and maintain clear procedures, knowledge articles, and training materials.
• Standardize workflows across teams to ensure consistency and scalability.
• Support change management initiatives tied to data conversions and new product rollouts.

Qualifications

• 6+ years of experience in financial services, with a focus on alternative investments operations or fund administration
• 3+ years of people management experience, including coaching, performance management, and team development
• Strong knowledge of alternative investment structures and servicing workflows (i.e. capital activity, NAVs, investor reporting)
• Experience with document and data processing workflows, including exposure to automation and STP initiatives
• Proven ability to design and improve operational processes, controls, and KPIs
• Strong analytical and problem-solving skills and able to manage complex data scenarios
• Excellent organizational skills with high attention to detail and accuracy
• Strong communication skills with ability to engage cross-functional stakeholders
• Advanced proficiency in Excel; experience with data tools or automation frameworks is preferred

Benefits

The base salary range for this role is $85,000 to $125,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.