Business Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit Business Analyst works in a deadline-oriented, fast-paced consulting environment as part of a collaborative team of consulting, technology, and operations professionals. Our team’s goal is to provide superior service to state agencies and school district clients, including work related to special education management systems, federal and state funding requirements and claiming, and other school-based revenue programs.

This position requires a self-starter who can quickly learn web-based technologies, analyze business and technical information, adapt to changing client and market needs and conditions, and help guide clients through implementation, training, and ongoing support. The Business Analyst coordinates project requirements and client expectations, responds to client inquiries, analyzes data and business processes, and communicates issues and recommendations to project leaders and software development teams. Success in the role requires strong judgment, intellectual curiosity, flexibility, attention to detail, and a commitment to exceptional client service.

Duties & Responsibilities:

• Assist with the development of materials and presentations for conferences, seminars, and client meetings; attending and participating as assigned.
• Develop competency in web-based technologies, system analysis, and software development processes.
• Support clients through implementation, major project phases, training, and ongoing use of technology applications and services.
• Gather, document, validate, and coordinate business requirements, project needs, and client expectations.
• Prepare and present written status reports, analyses, deliverables, presentations, training materials, and other client-facing communications.
• Conduct research on federal and state policy, legislation, industry requirements, and funding requirements relevant to assigned projects.
• Define, document, and improve business processes and support the development of practical business and technical solutions.
• Participate as a member of proposal development teams by researching content, writing sections, coordinating contributions, and supporting final submissions.
• Analyze large data sets; identify trends, issues, and opportunities for improvement.
• Collect, enter, maintain, and quality-check project-related data and documentation.
• Provide project management support to Consultants and Managers, including tracking activities, deliverables, risks, and follow-up items.
• Assist with project budgets, supporting documentation, and preparation of client invoices, as assigned.
• Contribute to a collaborative team environment and perform other responsibilities as needed to meet client and project objectives.

Required Skills:

• Strong analytical, research, organizational, presentation, time management, problem-solving, interpersonal, and oral and written communication skills.

• Detail-oriented approach to analyzing and resolving business and technical issues.

• Ability to manage multiple tasks, clients, or priorities while meeting deadlines and maintaining accuracy.

• Ability to work effectively both independently and as part of a team.

• Proven initiative, sound judgment, and the ability to move work forward while seeking guidance when appropriate.

• Flexibility and willingness to embrace change, shifting priorities, and evolving client needs.

• Intellectual curiosity and enthusiasm for continuous learning and staying informed about relevant business and industry issues.

• Commitment to delivering exceptional client service and building productive working relationships.

• Proficiency in Microsoft applications, particularly Access, PowerPoint, Excel, and Word; SQL experience is preferred.

Required Experience

Education: Bachelor’s degree required. Education, business, or technical fields are preferred.

Experience: One to three years of relevant experience in K-12 education, public-sector programs, education technology, or a related field.

Location: Must be based in either the Charlotte or Raleigh, NC area, or Greenville, SC

WORKING CONDITIONS:

Work is primarily performed in a hybrid environment. Frequent in-person interaction in an office or professional services setting will be required. Travel is required based on client and project needs (up to 35%).

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SUPERVISORY RESPONSIBILITY

None

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $56,200-$68,000. In addition, PCG provides a range of benefits for this role.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.