Program Manager

Overview We’re seeking an experienced Program Manager to lead strategic accounts across our creative agency, with a specialized focus on technology & B2B clients. This role combines project leadership, client relationship management, and operational excellence to deliver exceptional results for our most sophisticated accounts. Base pay $115,000.00/yr - $140,000.00/yr Responsibilities Lead complex projects from initial discovery through successful delivery, ensuring timelines, budgets, and deliverables are consistently met Collaborate with clients and cross-functional teams to define project objectives, scope, timelines, and resource requirements Oversee mid-level website development projects, coordinating with offshore development partners to ensure quality delivery Guide creative and technical teams through multiple concurrent initiatives while maintaining clarity and strategic focus Proactively monitor project health, identify potential risks, and implement solutions to keep deliverables on track Maintain comprehensive project documentation and task management systems that support team efficiency and client transparency Strategic Account Management Build and nurture long-term client relationships by deeply understanding their business priorities and consistently delivering measurable results Partner with senior leadership on contract negotiations, including statements of work, change orders, and scope modifications Identify expansion opportunities within existing Tech and B2B accounts and develop compelling proposals to grow partnerships Establish and track key performance indicators aligned with client business objectives Partner with finance teams to develop accurate budgets, monitor project profitability, and optimize resource allocation Manage offshore development partnerships, ensuring quality standards and delivery timelines are maintained Develop and refine project frameworks, processes, and tools to continuously improve operational efficiency Source and manage external vendor relationships to supplement internal capabilities as needed Protect project scope and profitability while maintaining flexibility to meet evolving client needs Requirements Experience: 6-10 years in digital or integrated agency environments (agency experience required) Account-Based Marketing (ABM) experience required Proven ability to manage multiple projects and client relationships simultaneously Strong project estimation skills based on real-world experience 2+ years writing scopes of work and contracts WordPress expertise and SaaS platform experience Experience managing offshore development teams Skills: Deep understanding of digital marketing and brand campaigns RFP and pitch experience with ability to identify opportunities and build winning strategies Strong attention to detail and commitment to quality standards Understanding of Tech and B2B client needs and decision-making processes Problem-solving mindset with ability to take ownership of outcomes Seniority level Mid-Senior level Employment type Full-time Job function Project Management Industries Advertising Services Get notified about new Program Manager jobs in New York City Metropolitan Area . We’re not displaying live job postings beyond this description here. Please apply to be considered for opportunities within Confidential Careers. #J-18808-Ljbffr